Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
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Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
Southwest Airlines is more making schedule revisions to deal with issues surrounding the Boeing 737 MAX. The airline has now removed its 38 MAX planes from its flight schedule through November 2. It previously removed the fleet from its schedule through October 1.
Fairfield Mayor Catherine Moy announced Tuesday that she is stepping down from office.
Medicare's hospital insurance trust fund will be unable to pay full benefits in 2033, which could lead to higher health care costs for Americans over 65.
NASA's Artemis III astronauts plan to carry out rendezvous and docking procedures with commercial moon landers being built by SpaceX and Blue Origin.
The utility said it is monitoring a wind event forecast to hit the region by Wednesday for potential public safety power shutoffs.
A Modesto home caught fire after a car being pursued by officers crashed into it early Tuesday morning, leaving one person dead, firefighters said.
A Modesto home caught fire after a car crashed into it early Tuesday morning, leaving one person dead, firefighters said.
Fairfield Mayor Catherine Moy announced Tuesday that she is stepping down from office.
All evacuation warnings have been lifted for the Putah Fire near Winters, Cal Fire said Tuesday.
Los Angeles City Council member Nithya Raman surged past Spencer Pratt on Sunday in the race for LA mayor. The California governor's race remains undecided.
The utility said it is monitoring a wind event forecast to hit the region by Wednesday for potential public safety power shutoffs.
A 31-year-old man was fatally shot Saturday morning in an Arden-Arcade business, the Sacramento County Sheriff's Office said.
A Citrus Heights man has been arrested in connection with a deadly stabbing that happened this week in Sacramento, officials said on Thursday.
A man has been charged with bringing an explosive device into Sacramento International Airport, federal prosecutors announced.
The district, redrawn under the voter-approved Proposition 50 in November, is expected to favor Democrats by including areas of Citrus Heights, much of North and East Sacramento, the city of West Sacramento, Rocklin and Roseville.
A new effort is underway to reduce Sacramento's drug overdose crisis. A local rapper and community members are coming together to film a music video highlighting the dangers of fentanyl.
The utility said it is monitoring a wind event forecast to hit the region by Wednesday for potential public safety power shutoffs.
Three U.S. citizens, including two California residents, have been arrested by the FBI in connection with an alleged plot to support ISIS.
A series of offshore earthquakes shook near California's North Coast early Wednesday morning.
A massive search effort is ongoing for a man missing since Memorial Day weekend in the Desolation Wilderness near Lake Tahoe.
Democratic Rep. Adam Gray and Republican Kevin Lincoln will advance in the June 2 primary for California's 13th Congressional District, CBS News projects.
Two-time Gold Glove shortstop Dansby Swanson was held out of the Cubs' starting lineup for a second straight game.
Nick Kurtz and Brent Rooker homered, Gage Jump worked 6 1/3 scoreless innings and the Athletics beat the Houston Astros 5-0 to avoid a series sweep.
Yordan Alvarez hit a grand slam for his 22nd home run, leading the Houston Astros to a 13-2 victory over the Athletics.
Golden Tempo made Cherie DeVaux the first woman to train a Kentucky Derby winner and the second woman to train a Belmont Stakes winner.
Michael Busch singled to right in the 10th inning, allowing automatic runner Dansby Swanson to advance from second and score on an error, and the Chicago Cubs edged the San Francisco Giants 3-2.
U.S. District Judge Leo Sorokin ruled in favor of a group of 20 states that challenged President Trump's new $100,000 visa fee.
Los Angeles City Council member Nithya Raman surged past Spencer Pratt on Sunday in the race for LA mayor. The California governor's race remains undecided.
Los Angeles City Councilwoman Nithya Raman has surpassed political newcomer Spencer Pratt in the race for L.A. mayor after trailing by nearly 6% on election night.
Former U.S. Health and Human Services Secretary Xavier Becerra, a Democrat, will advance to the November election in the California governor's race, CBS News projects. A second candidate in the race has not yet been projected to advance.
Mail-in ballots and security measures contribute to counting delays in California's close contests, an election expert says, and last-minute voters in the governor's race may slow things down further.
WHO chief Tedros Adhanom Ghebreyesus says risks from the Ebola outbreak in Congo and Uganda are "high at the national and regional levels, and low at the global level."
The cruise ship hit by a deadly hantavirus outbreak has docked at the Dutch port of Rotterdam for disinfection, wrapping up a troubled journey that put world health authorities on alert.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Dr. Tracy Beth Høeg, leader of the Food and Drug Administration division responsible for regulating prescription and over-the-counter drugs, is leaving her post, a senior FDA official confirmed.
A West Park High School sophomore is celebrating the end of the school year and a second chance at life after suffering a sudden cardiac arrest during band class last month.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Fresh off their undefeated season and conference championship win, the women on the team are speaking out for the first time.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
Six months after a California wildfire destroyed dozens of homes in the Tuolumne County community of Chinese Camp, officials say debris removal is now complete and properties are being returned to their owners.
A man has been arrested and charged in connection with the Tiger Fire that burned 118 acres in California's Amador County last summer and forced evacuations near Pioneer.
A major home developer is rethinking how communities are built in wildfire-prone areas and the future is taking shape in El Dorado County.
San Joaquin County secured a grant aimed at helping to build a wildfire protection plan for the entire county.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
Their message is simple: keep showing up, keep moving and keep your heart open, because sometimes, the person who changes your life is living right across the street.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Find out what kind of weather we're expecting this week.
Some residents in several Northern California counties could see their power cut this week.
A California Highway Patrol chase preceded the early Tuesday morning crash.
She announced her decision in a letter to the city manager on Tuesday.
Two people have died after a car crashed into a Modesto home early Tuesday morning, firefighters say.