Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
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Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
Southwest Airlines is more making schedule revisions to deal with issues surrounding the Boeing 737 MAX. The airline has now removed its 38 MAX planes from its flight schedule through November 2. It previously removed the fleet from its schedule through October 1.
The concerns stem from Dr. John Murphy's time as city manager in Palmdale, where he was terminated in 2022.
James, 41, played eight seasons with the Lakers and led the franchise to its 17th NBA championship in the 2019-2020 season.
The Supreme Court on Tuesday struck down President Trump's executive order seeking to end birthright citizenship.
A suspect in a deadly shooting at a Sacramento-area motel has been arrested and extradited back to California, authorities said.
The Supreme Court upheld state laws from West Virginia and Idaho that restricted participation by transgender athletes in girls' and women's sports.
The Supreme Court on Tuesday struck down President Trump's executive order seeking to end birthright citizenship.
The concerns stem from Dr. John Murphy's time as city manager in Palmdale, where he was terminated in 2022.
The Supreme Court upheld state laws from West Virginia and Idaho that restricted participation by transgender athletes in girls' and women's sports.
James, 41, played eight seasons with the Lakers and led the franchise to its 17th NBA championship in the 2019-2020 season.
A suspect in a deadly shooting at a Sacramento-area motel has been arrested and extradited back to California, authorities said.
Artificial intelligence is developing faster than phones, the internet, and maybe anything we've seen. With popularity rising among AI-generated images, some artists say they are feeling the squeeze.
Let the games begin. The debut of the X Games in Sacramento is on Friday at Cal Expo.
The Sacramento Fire Department said on Thursday that it confirmed a post to its X account claiming a terror attack had occurred at Levi's Stadium in Santa Clara was the result of a hack.
One of Sacramento's first skyscrapers celebrated a big birthday on Wednesday. Hundreds of people gathered for the 100th anniversary of the Elks Tower in downtown.
Parents are getting a chance to check out a new way to control their kids' driving without even being in the car.
Gov. Gavin Newsom signed a nearly $352 billion spending plan Monday that delays some cuts to healthcare programs, increases funding for childcare and sets aside money to help speed up the state's vote count ahead of the November election.
Fracking and drilling could be coming back to California. Environmental advocates say it could be devastating to wildlife and communities.
Gov. Gavin Newsom framed the agreement as a way for AI to help government workers, not replace them.
The Humboldt County Sheriff's Office said they found 600 dog collars in an area where they suspect dozens of dogs were killed.
It is a battle over what "American" means on a wine bottle.
Shohei Ohtani hit a three-run homer to support Eric Lauer in his conventional return to the starting rotation as the Los Angeles Dodgers beat the Athletics 9-4.
Former NFL running back Chris Johnson announced that he was diagnosed with ALS, also known as Lou Gehrig's disease, in a "Good Morning America" interview.
Josh Lowe's first career grand slam was all the offense the Los Angeles Angels needed in a 4-1 victory over the Athletics.
Shea Langeliers capped a seven-run rally in the fifth with the Athletics' sixth straight single, backing J.T. Ginn in a 9-3 victory over the Angels on Friday night after Los Angeles fired general manager Perry Minasian.
Let the games begin. The debut of the X Games in Sacramento is on Friday at Cal Expo.
The Supreme Court on Tuesday struck down President Trump's executive order seeking to end birthright citizenship.
The Supreme Court upheld state laws from West Virginia and Idaho that restricted participation by transgender athletes in girls' and women's sports.
Gov. Gavin Newsom signed a nearly $352 billion spending plan Monday that delays some cuts to healthcare programs, increases funding for childcare and sets aside money to help speed up the state's vote count ahead of the November election.
A big majority say the nation has succeeded in achieving its founding ideals, at least a fair amount, if not a great deal. But Americans also see a nation facing challenges today, according to CBS News' most recent poll.
The Supreme Court on Monday ruled that states can count mail ballots that are cast by Election Day but arrive later, rejecting a GOP challenge to a Mississippi law.
Former NFL running back Chris Johnson announced that he was diagnosed with ALS, also known as Lou Gehrig's disease, in a "Good Morning America" interview.
Confirmed Ebola cases in the outbreak in eastern Congo have reached 1,003, including 254 deaths, officials said, and tracing those who've been in contact with patients remains a major challenge.
Gallup found that only 49% of Americans were "cost-secure" last year, with concerns about medical bills and prescription costs rising across income groups.
WHO chief Tedros Adhanom Ghebreyesus says risks from the Ebola outbreak in Congo and Uganda are "high at the national and regional levels, and low at the global level."
The cruise ship hit by a deadly hantavirus outbreak has docked at the Dutch port of Rotterdam for disinfection, wrapping up a troubled journey that put world health authorities on alert.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Fresh off their undefeated season and conference championship win, the women on the team are speaking out for the first time.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
Crews are battling a vegetation fire that was threatening structures near Camanche Reservoir in California's San Joaquin Valley, officials said Wednesday evening.
Six months after a California wildfire destroyed dozens of homes in the Tuolumne County community of Chinese Camp, officials say debris removal is now complete and properties are being returned to their owners.
A man has been arrested and charged in connection with the Tiger Fire that burned 118 acres in California's Amador County last summer and forced evacuations near Pioneer.
A major home developer is rethinking how communities are built in wildfire-prone areas and the future is taking shape in El Dorado County.
San Joaquin County secured a grant aimed at helping to build a wildfire protection plan for the entire county.
Their message is simple: keep showing up, keep moving and keep your heart open, because sometimes, the person who changes your life is living right across the street.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Today, Gov. Newsom signed off on a deal to bring Claude AI tools into the workplace. The technology will be available to state agencies.
The City of Sacramento said the electric vehicle maker Rivian is opening a new sales and service center inside the former Frys Electronics warehouse store on Northgate Boulevard.
Gov. Gavin Newsom signed a nearly $352 billion spending plan Monday that delays some cuts to healthcare programs, increases funding for childcare and sets aside money to help speed up the state's vote count ahead of the November election.
Kayla Moeller speaks with an impacted family.
Nina Burns sat down with the new Turlock city manager.