Feds probing Southwest Airlines over "holiday debacle that stranded millions"
The company has completed 95% of reimbursements, its CEO said Thursday.
Watch CBS News
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
California established Sept. 25, 9-2-5, as Dolly Parton Day in honor of the beloved artist and as a nod to her 1980 iconic song "9 To 5".
Betting platforms FanDuel and DraftKings say tools are there to help addicted gamblers slow down.
Angel Martínez homered from both sides of the plate as part of his second career four-hit game, Chase DeLauter had a three-run homer and the Cleveland Guardians remained in first place in the AL Central with a 12-6 victory over the Athletics.
California Gov. Gavin Newsom vetoed a bill Friday that would have allowed each state agency to make its own telework policy.
The crash happened just after 7 a.m. near Norwood Avenue and Lindley Drive. Police said officers arrived at the scene and began life-saving measures, but the driver was pronounced dead at the scene.
California Gov. Gavin Newsom vetoed a bill Friday that would have allowed each state agency to make its own telework policy.
The executive order does not require a shutoff yet, but asks experts to consider one alongside independent audits.
California established Sept. 25, 9-2-5, as Dolly Parton Day in honor of the beloved artist and as a nod to her 1980 iconic song "9 To 5".
A Sacramento Sikh truck driver was stabbed 17 times in an unprovoked attack at a Wyoming truck stop on Sunday, his attorney says.
Betting platforms FanDuel and DraftKings say tools are there to help addicted gamblers slow down.
The crash happened just after 7 a.m. near Norwood Avenue and Lindley Drive. Police said officers arrived at the scene and began life-saving measures, but the driver was pronounced dead at the scene.
As children head back to school, many adults are returning to their regular routines, leaving local animal shelters with fewer volunteers at a time when they need them most.
The Twin Rivers Unified School District is taking a stand against plans for a crematorium less than 1,000 feet from Babcock Elementary School in Sacramento, citing concerns about air quality and potential health risks for students and families.
Sacramento police are searching for an e-bike rider who led officers on a chase Tuesday afternoon before getting onto Highway 99 and escaping.
Sol Blume, an R&B music festival in Sacramento that's been postponed several times, is still causing headaches for some ticket holders awaiting refunds.
California established Sept. 25, 9-2-5, as Dolly Parton Day in honor of the beloved artist and as a nod to her 1980 iconic song "9 To 5".
California Gov. Gavin Newsom vetoed a bill Friday that would have allowed each state agency to make its own telework policy.
The executive order does not require a shutoff yet, but asks experts to consider one alongside independent audits.
The U.S. Forest Service is proposing to rescind the 2001 Roadless Rule, a move that could change how some undeveloped forest areas in California are managed.
The California High-Speed Rail Authority paid out more than half a million dollars to consultants for wasteful expenses such as first-class flights and trips to nightclubs, a state watchdog said.
Betting platforms FanDuel and DraftKings say tools are there to help addicted gamblers slow down.
Angel Martínez homered from both sides of the plate as part of his second career four-hit game, Chase DeLauter had a three-run homer and the Cleveland Guardians remained in first place in the AL Central with a 12-6 victory over the Athletics.
Drew Rasmussen pitched five scoreless innings and the Tampa Bay Rays opened a five-game AL East lead with a 10-1 win over the Athletics that extended their winning streak to six.
Nick Martinez worked five efficient innings for his 15th win, Jonny DeLuca was 2 for 4 with an RBI double, and the Tampa Bay Rays beat the Athletics 4-3 for their fifth straight win.
Junior Caminero hit his second game-ending homer in four games, an opposite-field liner leading off the ninth inning that gave the Tampa Bay Rays a 2-1 victory over the Athletics.
California Gov. Gavin Newsom vetoed a bill Friday that would have allowed each state agency to make its own telework policy.
In a Truth Social post, Mr. Trump called fears around artificial intelligence possibly becoming a superintelligence that could pose a threat to human existence a hoax.
President Trump said Friday that three outlets would be banned from the White House, "effective immediately."
Manteca Mayor Gary Singh and a local chiropractor are facing misdemeanor election charges following an investigation into an offer of a discount tied to voting in the city's mayoral race, the San Joaquin County District Attorney's Office announced on Friday.
President Trump said he struck a deal to give the U.S. "permanent control over security" in Greenland following a push by the president to boost U.S. influence over the island — or take it over.
The CDPH said an unvaccinated passenger who later was hospitalized with measles traveled around the country by train and bus, eventually moving through at least six California counties before heading to Denver, Colorado.
Planned Parenthood Mar Monte, the largest affiliate in the country, launched a new lineup of services more than six months ago in Sacramento that they say is helping fill a critical funding gap: aesthetics.
Nearly half of Americans with medical debt owe at least $2,000, forcing them to make tough choices, new research shows.
For children facing cancer and other serious medical conditions, a hospital stay can be especially difficult. But at hospitals across Northern California, one familiar superhero is helping bring some joy to kids who need it most.
Affordable Care Act recipients in 30 states are set to receive the $500 checks starting in October. Here's why.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Fresh off their undefeated season and conference championship win, the women on the team are speaking out for the first time.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The Dome Fire in California's Yosemite National Park has rapidly grown as firefighters work to slow the flames burning in steep terrain in Mariposa County.
The Lucas Fire burning in the Potter Valley area of Mendocino County, right at the Lake County border, has prompted an evacuation order.
Two firefighters were injured while battling a wildfire in California's Mariposa County that prompted evacuation orders and road closures.
An evacuation order for the Ross Fire in Calaveras County was downgraded as crews stopped the forward progress.
The evacuation order and warning were lifted for the Clover Fire in the Alta Sierra area in Nevada County on Friday afternoon.
Their message is simple: keep showing up, keep moving and keep your heart open, because sometimes, the person who changes your life is living right across the street.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
The incident happened near Lake and Hickman roads in Stanislaus County, where Cal/OSHA has taken over the investigation.
Here's a look at the weather forecast Saturday evening.
The CDPH said an unvaccinated passenger who later was hospitalized with measles traveled around the country by train and bus, eventually moving through at least six California counties before heading to Denver, Colorado.
Here are the best plays from week 4 of Friday Gameday.
Antelope wins 33-13.