Feds probing Southwest Airlines over "holiday debacle that stranded millions"
The company has completed 95% of reimbursements, its CEO said Thursday.
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The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
