Southwest offers 25K reward points as "gesture of goodwill"
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
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The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
Southwest Airlines is more making schedule revisions to deal with issues surrounding the Boeing 737 MAX. The airline has now removed its 38 MAX planes from its flight schedule through November 2. It previously removed the fleet from its schedule through October 1.
Southwest announced more than a year ago its plans to sell nonstop flights from Sacramento International Airport to Hawaii; however, those flights have yet to go on sale or be offered.
A woman in a wheelchair was struck and killed by a car early Saturday morning on Forty Mile Road between the Hard Rock Hotel and Casino and the Toyota Amphitheatre.
The event featured bed turning, quilting demonstrations, vendors, quilted clothing and dolls, as well as a "Life in the Garden" exhibit.
Sacramento outscored the Bulls 68-36 in the paint.
A man has died after a hit-and-run in North Sacramento, and police are still looking for a suspect.
A mother cow wouldn't leave her calf after it fell down an abandoned mine shaft in the Campo Seco area this weekend.
A woman in a wheelchair was struck and killed by a car early Saturday morning on Forty Mile Road between the Hard Rock Hotel and Casino and the Toyota Amphitheatre.
A fiery crash left four people, including two children, dead in rural Stanislaus County early Sunday morning.
The event featured bed turning, quilting demonstrations, vendors, quilted clothing and dolls, as well as a "Life in the Garden" exhibit.
Sacramento outscored the Bulls 68-36 in the paint.
A man has died after a hit-and-run in North Sacramento, and police are still looking for a suspect.
It's a busy afternoon at the Taylor Morrison Willdhawk community worksite in Sacramento. Before the nail-guns and hammers go to work, Stephanie Martinez ensures safety comes first.
U.S. Army Reserve Chief Warrant Officer Robert Marzan's presumed death in Iran adds to the long list of California Gold Star Families who have lost a loved one in the line of duty.
A Sacramento County jury has convicted a man of first-degree murder in a deadly shooting that happened three and a half years ago in the city's Fab 40s neighborhood.
Sacramento police said they have released a suspect who was detained after barricading inside a home following a deadly shooting on Wednesday night.
The City of Sacramento is facing a multi-million-dollar budget deficit, and on Tuesday, city leaders and the public got their first chance to hear ideas on how to balance the budget.
The California Department of Motor Vehicles said the federal government is requiring approximately 13,000 non-domiciled commercial truck drivers statewide to have their licenses revoked, effective immediately.
California Democrats are showing signs of division as the race to replace Gov. Gavin Newsom grows increasingly crowded ahead of the June primary.
In an effort to revitalize California's dying downtowns, state lawmakers are looking at ways to stop restaurants and retailers from going out of business and to fill vacant and boarded-up spaces.
Congressman Kevin Kiley has announced his plan to run in California's newly redrawn 6th district.
A California judge has tentatively stopped the state from canceling commercial licenses for more than 20,000 immigrant truck drivers.
Sacramento outscored the Bulls 68-36 in the paint.
Even after enduring a brutal skid last season, the confident Athletics are talking about contending for the 2026 playoffs.
The San Francisco 49ers agreed to a four-year, $17 million contract with kicker Eddy Pineiro to keep him off the free agent market next week.
Oksana Masters has competed at every Paralympics since 2012 and is the most decorated American Winter Paralympian.
The San Jose Sharks signed goalie Alex Nedeljkovic to a two-year, $6 million contract extension before the trade deadline.
Energy Secretary Chris Wright said "what you're seeing is emotional reactions and fear that this is a long-term war." He stressed that "this is not a long-term war."
Rep. Darrell Issa's abrupt reversal injects more uncertainty in the race for the newly redrawn Southern California congressional district.
Defense Secretary Pete Hegseth said the U.S. will confront "anything that shouldn't be happening, whether it's in public or back-channeled."
Kremlin press secretary Dmitry Peskov told reporters Russia's government is in "dialogue" with Iranian leadership representatives.
Relations between the two countries were cut off in 2019, during the first Trump administration.
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Public health officials say they've confirmed two cases of measles in Sacramento County.
Multiple elephant seal pups along the Northern California coast have tested positive for the deadly avian influenza, or bird flu, according to new research from the University of California.
Here's what to know about TrumpRx, including how it works, who can use it, and how much money it can save.
Health officials in the East Bay said a man has died from consuming toxic wild mushrooms, amid an ongoing spike in mushroom-related poisonings throughout California.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
An economic blackout was underway Friday as activists nationwide encouraged people not to spend their money at large corporations, retailers and fast-food chains for 24 hours.
San Joaquin County's retail theft reporting app has only been around for six months and is already bringing a sense of calmness to local business owners.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
Six months after a California wildfire destroyed dozens of homes in the Tuolumne County community of Chinese Camp, officials say debris removal is now complete and properties are being returned to their owners.
A man has been arrested and charged in connection with the Tiger Fire that burned 118 acres in California's Amador County last summer and forced evacuations near Pioneer.
A major home developer is rethinking how communities are built in wildfire-prone areas and the future is taking shape in El Dorado County.
San Joaquin County secured a grant aimed at helping to build a wildfire protection plan for the entire county.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Junior Romello Bruhn of Woodland Christian High School is closer than ever to scoring 3,000 career points, something only 13 high school athletes have accomplished in California state history.
Women remain a small minority in aviation, making up only about 6 to 10 percent of pilots nationwide. But in Sacramento County, some local aviators are working to change that.
Congressman Kevin Kiley is rebranding, running under no party preference as he seeks re-election in a newly drawn district that now leans Democrat.
A woman in a wheelchair was struck and killed by a car early Saturday morning on Forty Mile Road between the Hard Rock Hotel and Casino and the Toyota Amphitheatre.
Find out what kind of weather we're expecting this week.
Studies show creative craft hobbies, like quilting, can be a meaningful vehicle for enhancing wellbeing.