But a joint report released Sunday by New York State Comptroller Thomas DiNapoli and New York City Comptroller John Liu says the MTA, the agency that runs the subways, should do a better job of managing disruptions and keeping straphangers informed.
1010 WINS' Glenn Schuck reports: Liu Says MTA Can Do Better
"The management of these diversions is wasteful, unproductive and is taking New Yorkers down the wrong track," said Liu.
Liu said service disruptions like this weekend's 7 train derails business and are increasingly frequent.
"For at least seven or eight years in a row, it's merry Christmas, happy New Year, now your 7 train is going to be shut down for the next three months," said Liu. "It's a consistent frustration that riders and business owners have had to suffer through for too long."
Auditors also faulted the MTA for not posting enough signs alerting riders to disruptions.
WCBS 880's Kelly Waldron reports: Is the MTA Doing A Good Job Managing Subway Shutdowns?
DiNapoli said MTA projects always start late and end early and management is wasting millions. "When the MTA fails to manage its service diversions properly, it's more than an inconvenience; it's a waste of taxpayer money," DiNapoli said.
Auditors reviewed 15 diversions with a budget of nearly $142 million. DiNapoli says four of those contracts went over budget by a combined $26.6 million.
The MTA says the cost increases may be due to field conditions and other work, and says the agency is working on making full use of each diversion.
To read the full report, click here.
Does the MTA have a problem with keeping riders informed about disruptions? Sound off in our comments section below…
(TM and Copyright 2011 CBS Radio Inc. and its relevant subsidiaries. CBS RADIO and EYE Logo TM and Copyright 2011 CBS Broadcasting Inc. Used under license. All Rights Reserved. This material may not be published, broadcast, rewritten, or redistributed. The Associated Press contributed to this report.)
for more features.