Heating Cost Complaints Spiking This Winter, Utility Watchdog Says
The Citizens Utility Board said it has seen a 65% increase in complaints and questions this winter about unregulated natural gas suppliers.
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The Citizens Utility Board said it has seen a 65% increase in complaints and questions this winter about unregulated natural gas suppliers.
The Citizens Utility Board (CUB) released Tuesday its first-ever guide to help TV viewers cut costs.
Top officers of Peoples Gas "knowingly misled" state regulators about the ballooning cost of a multibillion-dollar upgrade program to pave the way for a 2015 merger, according to a complaint filed by Attorney General Lisa Madigan and a utility watchdog.
It's unusual for three utilities and the Citizens Utility Board to come together for a single news conference, but they did just that Friday to try to prevent customers from being scammed.
The Illinois Commerce Commission on Wednesday announced an investigation into Peoples Gas' controversial and pricey gas-main replacement program in Chicago after allegations by two whistleblowers.
A couple years ago, you could save decent money on your electric bill merely by switching to an alternate energy supplier, but Citizens Utility Board spokesman Jim Chilsen said not anymore. That is because those companies have started hiking rates, and ComEd has gotten out from under an expensive contract.
Illinois lawmakers have introduced legislation that would allow ComEd to charge customers about $2 more per month to cover the costs of its nuclear power plants, drawing criticism from a utility watchdog group that says ComEd's parent company already makes plenty of profit.
People's Gas and North Shore Gas customers can expect to see an increase in their monthly heating bills, reports WBBM's Mariam Sobh.
Have a customer service horror story that involves dealing with a utility company? The Citizens Utility Board wants to hear from you on social media.
Illinois state regulators and a consumer watchdog group were looking at a $9 billion deal for the sale of two local natural gas suppliers to a utility company in Wisconsin.
City officials and a utility watchdog group have requested a state investigation into some alternative power that may be tricking or confusing Chicago customers with their prices.
Ahead of an energy rate hike at ComEd next month, a utility watchdog group said it's seen a dramatic increase in complaints about some of the practices of several alternative electricity companies.
ComEd customers will be getting socked with higher electric bills this summer.
ComEd is asking for another rate hike, but the Citizens Utility Board says it will fight it every step of the way.
The increase amounts to about $5.50 per customer and is on delivery charges so it doesn't matter if you have another electric supplier.
The nearly 800,000 customers who switched electric companies have been seeing a savings of about $10 a month.
Power activists will ask Illinois to equalize electrical rates between the city and suburbs. WBBM's John Cody has more.
Smart phone users may want to take a closer look at their data plans.
Thousands of dollars in fees on a water bill may force a family to become homeless. The desperate parents say their village is charging excessive fees, more than many other municipalities. CBS 2's Dave Savini has been looking into their plight and has this original report.
The Citizens Utility Board on Monday released its first-ever report card on the state of Illinois' electricity competition.
Don't get scammed or slammed into signing up for alternative electric service you might not want.
One of dozens of alternative energy suppliers now fiercely competing for your business is a company with a bad track record the CBS 2 Investigators have been reporting on for years.
Read your phone bill carefully. The Citizen's Utility Board is calling Illinois cell phone bills the new frontier for an old fraud called cramming.
Chicago residents likely will be able to get cheaper electricity from an alternate supplier, after approving a measure allowing City Hall to negotiate cheaper rates on behalf of residents and small businesses.
A consumer watchdog group says this summer's extreme heat boosted the bills of Commonwealth Edison customers by about $64 million.
