Dunkin' changed its rewards points policy. It cost a loyal customer $260.
It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
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It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
In the last three years, the Better Business Bureau has received thousands of complaints about GE.
A home baker from Foxboro, Massachusetts is frustrated that the pricy oven she bought from GE wasn't working properly. Attempts to fix it failed.
Eight states have laws making police body cameras mandatory. Massachusetts isn't one of them.
A Massachusetts family got stuck with a bill for a damaged tire on their rental car, even though they bought the extra coverage.
I-Team sources say the allegations of misconduct involving Canton Police Sgt. Sean Goode stem from an investigation into former State Police Trooper Michael Proctor.
Customers have been telling the I-Team that the service has not been as advertised with delays and equipment problems.
Advocates for Pappas Rehabilitation Hospital in Canton say the state is failing to keep its promise to keep the facility open.
Michael Proctor, the disgraced lead investigator in Karen Read's high-profile case, has dropped his appeal to the Civil Service Commission and is no longer seeking to get his job back with Massachusetts State Police.
A Mansfield woman reached out to the I-Team's Call for Action after a package of meaningful T-shirts from her daughter's younger years ended up in limbo.
A troubling clause in assisted living home leases is costing Massachusetts families thousands. The facilities use landlord-tenant contracts, which require a thirty-day notice in writing to end the lease, even after their loved one passes away.
Massachusetts State Trooper Enrique Delgado-Garcia died as a result of complications from blunt force injuries during a boxing exercise at the State Police Academy.
Insurance companies are using drones to inspect properties without alerting homeowners. In some cases, policies have been canceled.
A WBZ I-Team investigation revealed the University of Massachusetts Chan Medical School leased weapon detection systems for hundreds of thousands of dollars, and found most of them are not being used very much.
Investigators are looking into a number of issues including the possibility that the fire was caused by smoking near an oxygen tank.
The South Boston community is rallying around two children after an armed robbery at their lemonade stand Wednesday afternoon.
High heat, oppressive humidity and a few thunderstorms are all in the weather forecast for the Boston area through Friday evening.
The Haitian national team pulled up to their hotel in Quincy ahead of their first World Cup match to dozens of adoring fans ready to welcome them to New England.
A Hingham, Massachusetts four-year-old boy is recovering after a rider on an e-bike slammed into him while he was on his bicycle.
The excitement surrounding the World Cup is already taking over Boston, with fans from around the globe filling local pubs and preparing for the start of the city's official celebrations.
Many people fear that a family history of dementia dooms them to inevitably suffer the condition themselves. But a new tool, the Brain Care Score, shows how lifestyle changes can be beneficial, cutting the risk of dementia.
There was a possible measles exposure at Logan Airport in Boston last week, Massachusetts health officials say.
A new study finds that a simple blood test could predict Alzheimer's disease long before symptoms appear.
The Lone Star tick, which can cause alpha-gal syndrome, is spreading north throughout Massachusetts.
Boston's cold and snowy winter might have an effect on this year's pollen allergy season.
A Massachusetts family thought their Vrbo stay would be protected after they had to cancel their trip to Hawaii due to severe weather. Now they're out $12,000.
A driver from Southboro, Massachusetts struggled for months to unravel a frustrating mix up with his E-ZPass account.
The gunman who allegedly opened fire on passing cars on Memorial Drive in Cambridge, Massachusetts is 46-year-old Tyler Brown from Boston.
There have been four violent attacks in three weeks at Tewksbury Hospital and a state representative is taking the fight to Beacon Hill to give security the non-lethal equipment back.
A family is demanding answers from the Gloucester, Massachusetts school district, after learning their five-year-old son was left alone in a quiet room for nearly half an hour.
Barney Frank, a Democrat who represented Massachusetts in Congress for 32 years, has died. He was 86 years old.
Both the Trump and Healey administrations are using government websites to blame each other for the shutdown.
Which party stands to take more of the blame from voters for the government shutdown? Here's what a new poll says.
A UNH Survey Center/Granite State poll shows John Sununu crushing Scott Brown by 23 points among likely primary voters in New Hampshire.
Seth Moulton said he's running against Sen. Ed Markey because "our party leaders are clinging to that old playbook."
We now know when the sales tax holiday is coming to Massachusetts in August.
Gov. Maura Healey said Tuesday that she personally supports bringing back happy hour in Massachusetts.
An Amazon employee is accused of stealing hundreds of items from a warehouse in Bridgewater, Massachusetts.
Clover Food Lab, which has about a dozen vegetarian fast-food restaurants in the Boston area, is closing.
A proposed bill would push back "last call" so Massachusetts bars could stay open until 3 a.m. for the 2026 FIFA World Cup.
Complete with vineyard views and seasonally inspired dining, the award-winning LaBelle Winery offers one of New England's most distinctive winery experiences.
With a carefully curated collection of artisan cheeses and specialty foods sourced from around the world, Formaggio Kitchen has been a beloved destination for food lovers for over four decades.
South Shore natives and MasterChef winners Jesse Rosenwald and Jessica Bosworth are no strangers to the kitchen.
Built and operated entirely by volunteers, Waushakum Live Steamers brings miniature steam railroading to life on a full-scale landscape.
A Newburyport native, multitalented author, potter, and chef, Dave Becker opened his first restaurant at just 24 years old.
The home of the New England Patriots and the Revolution has a new look as the World Cup gets underway.
Games are likely to be tied at the end of regulation at the 2026 World Cup, especially in the late stages of the tournament with a highly competitive field.
The U.S. men's national soccer team, which last appeared at the 2022 World Cup, will face Paraguay to kick off its 2026 World Cup.
With 104 World Cup games being played in the U.S., Canada and Mexico, it's like "a Super Bowl every single day for five weeks," U.S. team captain Tim Ream told CBS News.
Drew Rasmussen struck out a career-high 13 and two-hit the Boston Red Sox over seven scoreless innings, leading the Tampa Bay Rays to a 7-5 victory Wednesday.
There have been multiple sightings of a black bear in some unusual locations on the seacoast of New Hampshire and in southern Maine.
There's a smelly situation on the beach in Provincetown, Massachusetts after thousands of squid washed up on shore
Have you ever wondered where all the fish in the New England Aquarium come from? The answer is just down the road in Quincy.
Hopkinton, Massachusetts police are investigating video of a "suspicious" person walking into the middle of a road at night in front of a car.
A Boston man says he's lucky to be alive after jumping into the Charles River to save his dog.
