Southwest Airlines executive apologizes for December meltdown
"It was a screw up," said Sen. Ted Cruz.
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"It was a screw up," said Sen. Ted Cruz.
The Atlanta-based airline said that starting June 5, customers will have access to several new routes from its new permanent home at gate 11.
Now that the ice has melted and runways are clear, travelers are dealing with the aftermath of flight delays and cancellations over the last few days.
The icy roads in North Texas aren't stopping these travelers.
The icy roads in North Texas aren't stopping these travelers.
If you're planning to be traveling over the next few days, it's recommended to call your airline to check your flight status.
Travelers trying to head out of DFW or Love Field Airport might be stuck a while.
Travelers at DFW and Love Field Airports are dealing with flights being cancelled or delayed as North Texas gets hit by a winter storm.
CBS 11 rode along with a Medstar paramedic supervisor who says a lot of accidents that occur in rainy, icy conditions can be prevented.
As Southwest Airlines continues to clean up the mess left behind by its Christmas travel fiasco, the carrier faces a new challenge – a potential pilots' strike.
Some travelers feel like it's one thing after another.
Overnight system failure led to hours of delays as departing flights across U.S. were grounded Wednesday morning.
Air traffic operations are now resuming across the United States following an overnight outage.
The Horned Frogs play the Georgia Bulldogs on Monday at SoFi Stadium.
The Dallas-based airlines blamed third-party vendor IBM for the delays on Monday and Tuesday, saying their weather-monitoring software malfunctioned.
United Airlines told Valerie Szybala her lost suitcase would be delivered. Then she watched as the Apple AirTag she had inside went to an apartment complex, a McDonald's and a shopping center.
A new statement posted to the Dallas-based air carrier's website addresses last week's holiday cancellations and misplaced baggage snafu.
Police said the suspect drove into the convenience store's parking lot and then drove into the east side entrance.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Embattled carrier canceled less than 50 flights Friday, but faces challenge regaining customers' trust.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Travellers are rearing to go as problems at the airline finally start to recede.
The airline announced business would return to normal Friday.
