Subway station workers stepping outside their booths to help customers

Name: Subway station workers stepping outside their booths to help customers
Uploaded: 2023-03-30T23:57:00-0400
Duration: 2 min 25 s
Description: Subway station workers are coming face-to-face with customers for the first time. They're no longer in those iconic booths. Instead, they're answering questions and helping riders with the OMNY tap-to-pay system, which will soon replace MetroCards. CBS2's Alice Gainer checked in with one MTA worker to see how day one was going.

Subway station workers are coming face-to-face with customers for the first time. They're no longer in those iconic booths. Instead, they're answering questions and helping riders with the OMNY tap-to-pay system, which will soon replace MetroCards. CBS2's Alice Gainer checked in with one MTA worker to see how day one was going.