JERSEY CITY, N.J. (CBSNewYork) - The unofficial motto of the U.S. Postal Service reads: Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.
But that motto says nothing about what happens when a mail carrier goes on vacation.
Residents of a Jersey City apartment building said when their letter carrier took a week off, so did their mail delivery.
"There's actually more than one letter that I was expecting that I am yet to receive," Matt Gottlieb told CBS 2's Christine Sloan.
Gottlieb and the other residents of the 60-unit building had their mail delivery temporarily halted because the post office could not find a key to the building and the substitute letter carrier could not get into the building.
"I think it's ridiculous because they're supposed to be doing their job," Gottlieb said.
The post office said the substitute carrier notified a manager on Saturday that the key to the building was missing.
"We apologize for the interruption of mail delivery. We're still looking into the problem," U.S. Postal Service spokesman George Flood told Sloan.
But for the residents of the building, there won't be any quick answers.
"Unfortunately, the carrier that was delivering mail last week is on vacation so we haven't been able to determine the exact number of days that mail delivery was interrupted," Flood told Sloan.
The post office said employees have to make every effort to deliver the mail.
Residents finally started getting mail after the building superintendent delivered the key to the post office after finding out they had lost it.
"Somebody should have done something about it it's not an excuse there is no excuse," Jersey City resident Susanne De La Cruz told Sloan.
The post office is waiting for the substitute letter carrier to come back from vacation to figure out just what happened.
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