NEW YORK (CBSNewYork/AP) — Airline passengers have come to expect a tiny escape from the confined space of today's packed planes: the ability to recline their seat a few inches. When one passenger was denied that bit of personal space Sunday, it led to a heated argument and the unscheduled landing of their plane, just halfway to its destination.
The fight started on a United Airlines flight because one passenger was using the Knee Defender, a $21.95 gadget that attaches to a passenger's tray table and prevents the person in front of them from reclining.
"Knee Defender helps you stop reclining airplane seatbacks so your knees won't have to," read a description of the device on its website, which was inaccessible Tuesday afternoon. "If the airlines will not protect people from being battered, crunched, and immobilized – very real problems according to healthcare professionals, medical studies, government agencies, and even some airlines – then people need options to protect themselves."
The device is two plastic hooks that clip onto the arms of tray tables, preventing them from reclining.
The Federal Aviation Administration leaves it up to individual airlines to set rules about the device. United Airlines said it prohibits use of the device, like all major U.S. airlines. Spirit Airlines and Allegiant Air take the reclining mechanisms out of their seats, leaving them permanently upright.
The dispute on United Flight 1462 from Newark to Denver escalated to the point where the airline decided to divert to Chicago's O'Hare International Airport, according to Transportation Security Administration spokesman Ross Feinstein.
Chicago Police and TSA officers met the flight, spoke to the passengers involved — a man and a woman, both 48 — and "deemed it a customer service issue," Feinstein said. The TSA would not name the passengers.
The plane then continued to Denver without them, arriving 1 hour and 38 minutes late, according to the airline's website.
The Federal Aviation Administration can impose a civil fine of up to $25,000 for passengers who are unruly. In this case, no arrest was made, according to airport spokesman Gregg Cunningham.
The fight started when the male passenger, seated in a middle seat of row 12, used the Knee Defender to stop the woman in front of him from reclining while he was on his laptop, according to a law enforcement official with knowledge of the situation who spoke on condition of anonymity because they are not authorized to speak.
A flight attendant asked him to remove the device and he refused. The woman then stood up, turned around and threw a cup of water at him, the official says. That's when United decided to land in Chicago.
Both passengers were sitting in United's Economy Plus section, the part of the plane that has four more inches of legroom than the rest of coach.
Passengers at Westchester County Airport interviewed by CBS 2's Lou Young on Tuesday said using the gadget seems high-handed, confrontational and a poor substitute for simple communication.
"I'd knock him off his feet," said Jo Lebensky, a Florida resident. " ... I can't stand anybody being pushy."
"You can't sleep unless you do that, or relax, so I'd be annoyed," said Catherine Webb, of Darien, Connecticut.
"If your seat doesn't go back when you're flying, your neck be very uncomfortable," agreed Debra Black, of Bridgeport, Connecticut.
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