Last Updated May 4, 2009 5:11 PM EDT
Today on BTalk Australia Phil Dobbie talks to Jason Stirling, Senior VP (ANZ and India) for Genesys about the function of the contact centre. What does it mean for a business and how can you improve its role and effectiveness? You'll hear about the role of technology â€" for example, by directing a caller to an agent with a similar demographic profile.
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