How United plans to deal with overbooked flights
"Flex-Schedule" option aims to avoid overbooked flight incidents at the gate
Watch CBS News
"Flex-Schedule" option aims to avoid overbooked flight incidents at the gate
Shirley Yamauchi had bought the 2-year-old his own seat costing nearly $1,000, but United gave the seat to a man on standby
The plane was traveling from Panama City, Panama to George Bush Intercontinental Airport in Houston, Texas
Canceled and delayed flights rose at the nation's leading carriers, prompting travelers to air their grievances
The classical violinist alleges airline employees objected to her boarding with her 17th-century instrument
In the age of viral videos of plane incidents, the rules around recording might be more complicated than you think
Emergency chutes were deployed around 9 p.m. as passengers evacuated the United plane originally bound for San Francisco
Authorities escort United Airlines passenger wearing red "Make America Great Again" cap off flight
Transportation Minister Marc Garneau says shoddy treatment of air passengers outlined in recent news reports will not be tolerated on any domestic flights in Canada
United emailed employees Saturday warning that information regarding its flight deck access security procedures "may have been compromised”
United said it's unclear whether a scorpion was found, but passengers were placed on a new plane
Woman says he had to go badly but flight attendants wouldn’t let her go to restroom so she asked for and used cup they gave her to go in
Carrier's stock price has quickly regained altitude following incident in which a passenger was dragged off a flight
The owners are seeking the costs of buying and transporting the rabbit and future earnings
The industry's once-high-flying shares are now getting pulled down as the horror stories -- and other woes -- continue
United CEO Oscar Munoz gets a congressional lambasting about poor customer service, profits from add-on fees
David Dao's attorneys announce settlement with United Airlines, but terms were not disclosed
Southwest chief Gary Kelly says issue gained more urgency after passenger was dragged off United flight
The airline said failures in training and procedures culminated in the violent removal of passenger David Dao
The 3-foot-long rabbit named Simon was moving around in its crate after its transatlantic flight to Chicago, a spokesman says
Breeder who put 3-foot-long bunny on flight to Chicago from London says he was "fit as a fiddle" when he left
The officer’s report says “suddenly the subject started flailing and fighting” then fell, hitting his mouth on an armrest
Carriers were hitting turbulence with consumers even before several high-profile passenger incidents
When a company is engulfed in negative publicity, experts say this is the key to making a comeback
Despite public outcry, airline chief Oscar Munoz says he will not dismiss any employees in wake of P.R. disaster