Most companies fail customer service test
A new study suggests that your customer service might not be as good as you think it is
Small Business
Add a cheap, portable second monitor to your desk
This monitor plugs into your PC or laptop's USB port to instantly extend your desktop and improve your home office experience
Airlines to allow electronics below 10,000 feet
The FAA has changed its rules for electronic devices, and the first airlines are poised to allow them throughout the flight
Reclaim some of your iOS7 iPhone's battery life
Apple's iOS7 might have radically updated the look of the iPhone, but it also hits the battery harder than before
People find plenty of time for Internet -- at work
A new study suggests that most of the time people spend online comes at the expense of their employers
Useful Windows 8.1 feature goes missing
Microsoft's latest operating system update hides one of the platform's most useful features -- here's how to make it reappear
Dilbert's Scott Adams: Goals are for losers
The famed cartoonist and observer of the business world says that having passion and goals can impede your career
Windows 8.1 upgrade: Here's what's new
The software giant's revamped operating system addresses some of the complaints leveled against the initial platform release
Wireless carrier offers rollover data
Phone data that rolls over from month to month is the Holy Grail of mobile plans -- and it's here
How to secure your phone before you sell it
Getting ready to upgrade your phone? Be sure you erase any trace of personal info before you give away or sell a device
Microsoft confirms Office for the iPad
Steve Ballmer has acknowledged that Office is coming to the iPad -- but it might be too little too late
Wi-Fi security precautions that don't work
The traditional advice on securing your home or business Wi-Fi network doesn't actually work
Review your Facebook privacy after latest change
Facebook's privacy settings have changed again, and now it's not possible to stop people from finding your timeline
Freakonomics challenges Bing's success
Based on 1,000 participants, Microsoft claims that people prefer Bing to Google 2:1
Scams take advantage of Obamacare confusion
Scam artists are swooping in to capitalize on Obamacare confusion -- watch for the warning signs
Kristi Noem out as secretary of Homeland Security, Trump says
The announcement comes amid criticism of DHS spending under Noem, and as Congress has allowed the department's funding to lapse.
Live
Trump says he must have a role in choosing Iran's next leader as war expands
President Trump said he must have a role in choosing Iran's next leader and called the son of the late Ayatollah Ali Khamenei "unacceptable."
Watch Live: Pete Hegseth, Adm. Brad Cooper give news conference
Defense Secretary Pete Hegseth will give a press briefing with Admiral Brad Cooper, the commander of U.S. Central Command.
Who will be Iran's next supreme leader? One name stands out.
The assassination of Iran's Supreme Leader Ayatollah Ali Khamenei in the early hours of the war has raised a simple but enormously consequential question: Who will replace him?
FBI confirms its networks were targeted by "suspicious" cyber activities
The FBI said it "identified and addressed suspicious activities on FBI networks" and that it was responding but did not elaborate.
Pentagon formally designates Anthropic a supply chain risk amid feud over AI guardrails
The U.S. military has formally designated artificial intelligence firm Anthropic a supply chain risk, sources told CBS News, a sweeping move that could cut it off from military contracts.
Dow plunges more than 1,000 points amid concerns about surging oil prices
Stocks are falling sharply on Wall Street on Thursday as oil prices rise further because of the war with Iran.
Senate fails to advance bill to end DHS shutdown with House still set to vote
GOP leaders say the lack of long-term funding for the Department of Homeland Security puts the nation at risk amid heightened threats.
Suspect identified and in custody after 3 women's bodies found in Utah
A suspect is in custody and has been identified after authorities in Utah found three women's bodies in two locations.
U.S.
More U.S.
Iran war hits housing market as mortgage rates rise to 6%
Mortgage rates are rising as bond investors fret that rising oil prices could boost inflation.
U.S. contractor who allegedly stole $46 million of crypto arrested, FBI says
John Daghita was arrested on the island of Saint Martin, FBI Director Kash Patel said.
Record share of Americans are tapping 401(k)s for hardship withdrawals
More Americans are digging into their retirement savings for emergency expenses, research from Vanguard shows.
Watch Live: Pete Hegseth, Adm. Brad Cooper give news conference
Defense Secretary Pete Hegseth will give a press briefing with Admiral Brad Cooper, the commander of U.S. Central Command.
Savannah Guthrie visits "Today" studio, says she intends to return to show
Savannah Guthrie thanked her colleagues for "caring about my mom as much as I do" in her visit to the studio since Nancy Guthrie's disappearance.
MoneyWatch
More MoneyWatch
Iran war hits housing market as mortgage rates rise to 6%
Mortgage rates are rising as bond investors fret that rising oil prices could boost inflation.
Record share of Americans are tapping 401(k)s for hardship withdrawals
More Americans are digging into their retirement savings for emergency expenses, research from Vanguard shows.
Pentagon formally designates Anthropic a supply chain risk amid feud over AI guardrails
The U.S. military has formally designated artificial intelligence firm Anthropic a supply chain risk, sources told CBS News, a sweeping move that could cut it off from military contracts.
Trump vowed to revive manufacturing. Factory jobs are still vanishing.
Job cuts at a Whirlpool factory in Iowa underscore the challenges in reviving American manufacturing. "Every day, workers' jobs are still in jeopardy," a union official said.
Dow tumbles almost 800 points amid concerns about surging oil prices
Stocks fell sharply on Wall Street on Thursday as oil prices rose further because of the war with Iran.
Politics
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Watch Live: Pete Hegseth, Adm. Brad Cooper give news conference
Defense Secretary Pete Hegseth will give a press briefing with Admiral Brad Cooper, the commander of U.S. Central Command.
Pentagon formally designates Anthropic a supply chain risk amid feud over AI guardrails
The U.S. military has formally designated artificial intelligence firm Anthropic a supply chain risk, sources told CBS News, a sweeping move that could cut it off from military contracts.
Kristi Noem out as Secretary of Homeland Security, Trump says
The announcement comes amid criticism of DHS spending under Noem, and as Congress has allowed the department's funding to lapse.
GOP leaders urge Gonzales to drop reelection bid over affair scandal
The Texas Republican admitted Wednesday that he had a relationship with the staffer, who later died by suicide.
Tech investors sue Trump administration, accusing it of violating TikTok ban
A pair of tech investors have filed a civil lawsuit accusing the Trump administration of failing to enforce a law that required TikTok to either separate from its China-based owner or face a U.S. ban.
HealthWatch
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RFK Jr. challenges Dunkin' and Starbucks over sugary drinks
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Some baby formula brands contain heavy metals, Consumer Reports says
Tests of dozens of baby formulas by Consumer Reports found that nearly half contained potentially dangerous chemicals.
States face pushback on their rural health transformation plans
Some Republican state lawmakers and health associations are pushing back against spending plans under the Trump administration's $50 billion federal rural health fund.
Chocolate supplement recalled over erectile dysfunction drug
USALESS.COM is recalling its Rhino Choco VIP 10X product due to the undeclared presence of Tadalafil, which is the active ingredient in Cialis.
College student's mystery illness diagnosed as Stage IV cancer
Emma Operacz was diagnosed with a rare cancer at 21. An unusual treatment and bone marrow donation from her sister saved her life.
World
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U.S. contractor who allegedly stole $46 million of crypto arrested, FBI says
John Daghita was arrested on the island of Saint Martin, FBI Director Kash Patel said.
Watch Live: Pete Hegseth, Adm. Brad Cooper give news conference
Defense Secretary Pete Hegseth will give a press briefing with Admiral Brad Cooper, the commander of U.S. Central Command.
Who will be Iran's next supreme leader? One name stands out.
The assassination of Iran's Supreme Leader Ayatollah Ali Khamenei in the early hours of the war has raised a simple but enormously consequential question: Who will replace him?
Could Iran attack on U.S. soil? Be "extra vigilant right now," security analyst says
A former national security official says Iran has "surrogate networks here in the United States" and urges Americans to be "extra vigilant right now."
Ecuador sinks "narco sub" as nation works with U.S. to fight organized crime
Ecuador and the U.S. began joint military operations on Tuesday, the U.S. Southern Command said on social media.
Entertainment
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Savannah Guthrie visits "Today" studio, says she intends to return to show
Savannah Guthrie thanked her colleagues for "caring about my mom as much as I do" in her visit to the studio since Nancy Guthrie's disappearance.
Spoiler: Ex-"Survivor" winner on elimination
(Warning: Spoiler alert ahead!) Savannah Louie, who won season 49 of "Survivor," talks about her early elimination from the show's 50th season, challenges she faced as a former winner and the lesson she took away from the game.
Leibovitz on photographing influential women
Throughout her career, Annie Leibovitz has photographed influential women, including Supreme Court Justice Ketanji Brown Jackson, Queen Elizabeth and former House Speaker Nancy Pelosi. She spoke to Anthony Mason about the moments behind the photos and what she plans for her future.
True crime series spotlights U.S. small towns
Hilarie Burton Morgan, known for playing Peyton on "One Tree Hill," talks about her docuseries, "True Crime Story: It Couldn't Happen Here," which is in its third season. She explains how each episode highlights a case in a small town in the U.S., how the series empowers the audience and recent developments in a cold case.
Padma Lakshmi talks "America's Culinary Cup"
TV host and food expert Padma Lakshmi, the creator and executive producer of the new CBS series, "America's Culinary Cup," speaks to "CBS Mornings" about creating the cooking competition and how it's different from other shows.
Technology
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Exclusive
Anthropic CEO: We're trying to "deescalate" Pentagon AI standoff to reach agreement
Anthropic CEO Dario Amodei said his company and the Department of Defense "have much more in common than we have differences."
OpenAI changing Pentagon deal after backlash
Hours after the Trump administration ditched Anthropic over the dispute about AI use, OpenAI struck its own deal with the Pentagon. Now the details of that agreement appear to be changing after backlash. Katrina Manson, Bloomberg News reporter, has more.
How AI powered robots are helping small farms
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Amazon says drones hit 3 of its Middle East data centers
Drones struck two facilities in the United Arab Emirates directly, and damaged a data center in Bahrain, Amazon said.
Exclusive
AI executive Dario Amodei on the red lines Anthropic would not cross
The CEO of Anthropic says his company refused to allow its technology to be used by the Trump Administration without certain guidelines (such as not using its AI to power fully-autonomous weapons without any human involvement).
Science
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Sea levels higher than thought due to "methodological blind spot," study says
A new study in the journal Nature says most sea level rise research may have underestimated coastal water heights by an average of 1 foot.
NASA announces major overhaul of Artemis moon program "to take down risk"
NASA Administrator Jared Isaacman announced significant changes to the agency's Artemis program, which aims to land on the moon in 2028.
What scientists will be looking for when government UFO files are released
Documents might help scientists shed light on unexplained phenomena and government secrets, experts said.
In a first, shark seen on camera in Antarctica waters, surprising researchers
A large shark was caught on camera for the first time in Antarctica's waters, surprising researchers. "There's a general rule of thumb that you don't get sharks in Antarctica," one said.
How Washington's crossing of the Delaware presaged a changing world
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in a surprise crossing of a near-frozen Delaware River - a watershed military maneuver that dramatized a changing America, and a changing climate.
Crime
More Crime
U.S. contractor who allegedly stole $46 million of crypto arrested, FBI says
John Daghita was arrested on the island of Saint Martin, FBI Director Kash Patel said.
Austin PD give update on probe of deadly mass shooting that killed 3
Austin Police Chief Lisa Davis played surveillance video and police body cam video.
Suspect identified and in custody after 3 women's bodies found in Utah
A suspect is in custody and has been identified after authorities in Utah found three women's bodies in two locations.
Man accused of plot to assassinate Trump says Iran pressured him
A man accused of plotting to kill U.S. politicians said he was pressured by Iran's Islamic Revolutionary Guard Corps to devise the murder-for-hire scheme.
Gloves found near Guthrie's home tied to restaurant worker, no connection to case
DNA from the gloves found near Nancy Gunthrie's Arizona home was traced back to a local restaurant worker who has no connection to the investigation, the Pima County Sheriff's Department said.
Space
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Space
Why NASA is overhauling Artemis program
NASA has announced a major overhaul of its Artemis moon program amid ongoing safety concerns. CBS News space consultant Bill Harwood has more details.
How NASA plans to get astronauts on the moon
NASA announced an overhaul to its Artemis moon program as safety concerns persist. CBS News space contributor Christian Davenport breaks down the key takeaways.
NASA announces major overhaul of Artemis moon program "to take down risk"
NASA Administrator Jared Isaacman announced significant changes to the agency's Artemis program, which aims to land on the moon in 2028.
Safety concerns over NASA's Artemis program
NASA's Artemis II mission continues to face concerns and delays. Scott E. Parazynski, a former astronaut, joins CBS News with more.
NASA rolls Artemis II back for repairs
NASA is rolling back the Artemis II moon rocket from its launch pad at the Kennedy Space Center in Florida. It is expected to take up to 12 hours to move the 322-foot rocket, with the journey spanning four miles back to its hangar for repairs. CBS News space consultant Bill Harwood has more.
Latest Galleries
More Latest Galleries
Notable Deaths in 2026
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Evidence in the Barbara Kendhammer case
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
The life & near death of prizefighter Christy Salters-Martin
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Timeline: The disappearance of George Smith
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Who is Alix Tichelman?
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
Latest CBS News Videos
More Latest CBS News Videos
Latest CBS News Videos
Noem doesn't address DHS ouster in remarks
President Trump announced Kristi Noem's ouster as DHS secretary minutes before Noem gave an address to the Sergeant Benevolent Association Major Cities Conference in Nashville. CBS News correspondent Nicole Valdes was at the address and has more.
Watch: Moment that may have led to Noem ouster
President Trump announced Thursday that he is removing Homeland Security Secretary Kristi Noem and will nominate Republican Sen. Markwayne Mullin of Oklahoma to replace her. CBS News has learned that the final straw appeared to be Noem's response to a question during Tuesday's Senate hearing from Republican Sen. John Kennedy about her decision to spend $220 million on an ad campaign aimed at reducing illegal immigration. CBS News' Nancy Cordes and Caitlin Huey-Burns report.
Trump comments on choosing Iran's next leader
President Trump told Axios in a new interview that he has to be involved in picking Iran's next leader. CBS News White House reporter Willie James Inman has more.
CIA special operations vet on Iran timeline
Marine Corps and CIA special operations veteran Elliot Ackerman joins CBS News to discuss the timeline for U.S. operations in Iran and reports that Kurdish groups are preparing to join the fighting.
AP: Kurdish groups preparing to join Iran war
Kurdish groups based in Iraq say they're preparing to join the fight against Iran, the Associated Press reports. CBS News Middle East contributor Courtney Kealy has more.