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His phone plan didn't work on a cruise ship. Call for Action got his money back

WBZ TV's Courtney Cole reports.

Oct 12, 2023 (02:26)

Lawrence, Massachusetts, Mayor Brian DePeña arraigned on state wiretapping charges

Lawrence, Massachusetts, Mayor Brian DePeña arraigned on state wiretapping charges

Next Weather: WBZ midday forecast for Oct. 13, 2026

Next Weather: WBZ midday forecast for Oct. 13, 2026

Matthew Farwell trial testimony begins with focus on Sandra Birchmore's mental health

Matthew Farwell trial testimony begins with focus on Sandra Birchmore's mental health

"Very stubborn fire" destroys Somerville restaurant, barber shop

"Very stubborn fire" destroys Somerville restaurant, barber shop

How do the Patriots continue to overcome injuries to rack up wins?

How do the Patriots continue to overcome injuries to rack up wins?

First witnesses to testify in trial of ex-cop accused of killing Sandra Birchmore

First witnesses to testify in trial of ex-cop accused of killing Sandra Birchmore

Next Weather: WBZ morning forecast for Oct. 13, 2026

Next Weather: WBZ morning forecast for Oct. 13, 2026

Swampscott paints over rainbow crosswalks

Swampscott paints over rainbow crosswalks

Next Weather: WBZ Update

Next Weather: WBZ Update

Firewood stolen from Foxboro Scouts, community steps up with donations

Firewood stolen from Foxboro Scouts, community steps up with donations

Senate candidates Deaton, Markey to square off in WBZ debate

Senate candidates Deaton, Markey to square off in WBZ debate

Nonprofit hosts fashion show featuring clothes embroidered with stress-reducing dots

Nonprofit hosts fashion show featuring clothes embroidered with stress-reducing dots

"Paw Patrol" co-creator offering entrepreneurs $500 for great business idea

"Paw Patrol" co-creator offering entrepreneurs $500 for great business idea

Massachusetts man who led search for JFK Jr.'s plane writes new book on mission

Massachusetts man who led search for JFK Jr.'s plane writes new book on mission

Hopkinton assisted living facility has no heat after resident’s death

Hopkinton assisted living facility has no heat after resident’s death

Next Weather: WBZ Evening Forecast For Oct. 12

Next Weather: WBZ Evening Forecast For Oct. 12

Houthis claim responsibility for deadly attack at Saudi Arabia airport

Houthis claim responsibility for deadly attack at Saudi Arabia airport

How Gen Z may be rewriting the rules of retail

How Gen Z may be rewriting the rules of retail

Federal agents execute search warrant at Rep. Ilhan Omar's home

Federal agents execute search warrant at Rep. Ilhan Omar's home

Families forced out of homes after partial building collapse in Chelsea

Families forced out of homes after partial building collapse in Chelsea

Next Weather: WBZ midday forecast for Oct. 12, 2026

Next Weather: WBZ midday forecast for Oct. 12, 2026

Chelsea apartment building at risk of collapse after bricks fall onto street

Chelsea apartment building at risk of collapse after bricks fall onto street

Author shares lessons of turning hope into action in new book, "A Matter of Hope"

Author shares lessons of turning hope into action in new book, "A Matter of Hope"

How Drake Maye, Patriots dominated the Raiders to improve to 3-2

How Drake Maye, Patriots dominated the Raiders to improve to 3-2

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