Can AI help customer service reps help customers better?
A groundbreaking real-world trial explored how "generative" artificial intelligence can be used to improve customer service.
U.S.
Harry Belafonte, legendary entertainer and civil rights icon, dies at 96
Even before Belafonte won global fame as an entertainer, he told CBS News he saw himself as part of a grand tradition of artists who use their voices for change.
Oklahoma AG urging clemency for man who was nearly executed 3 times
Richard Glossip was almost executed three times, including once when he was just a few feet from the state's death chamber.
Court denies request to lift gag order in Idaho murders case
An attorney representing the family of one of the victims has also filed an opposition to the gag order in state court.
Investors' role in closure of San Antonio hospital under scrutiny
Texas Vista's owner, Steward Health Care, is shutting down the hospital six years after purchasing it with the help of private equity investors.
Thieves target new victims with more sophisticated card-skimming devices
The latest "skimming" targets: America's poorest consumers, often those receiving food assistance.
DuPont ordered to pay $16 million over deadly gas leak at Texas plant
The chemicals giant was punished for its role in the leak that killed four workers at a now-closed Houston-area plant nearly a decade ago, federal prosecutors say.
Former therapist Jennifer Hall pleads guilty in deaths of 2 patients
In the five months Jennifer Hall worked at Hedrick Medical Center, the hospital experienced 18 "code blue" incidents -- up from an average of one a year before then.
Biden announces he's running for reelection
The president made it official in a video, saying as he did four years ago that, "We are in a battle for the soul of America." He also took "MAGA extremists" to task.
AP Black history class to get more changes, College Board says
Critics said the board bowed to political pressure in removing several topics from the course's framework, including Black Lives Matter, slavery reparations and queer life.
Got some cash? Here are 3 places to park your money.
As inflation falls, the rate of return on inflation bonds is sinking, but there are other options to park short-term cash.
Top ranks of Biden campaign taking shape
President Biden's anticipated reelection campaign is staffing up ahead of 2024.
Grimes invites producers to use her voice for AI-generated songs
"I think it's cool to be fused w[ith] a machine and I like the idea of open sourcing all art and killing copyright," the singer tweeted.
Protests erupt in Montana legislature as transgender lawmaker is silenced for third day
Supporters of Rep. Zooey Zephyr, who hasn't been allowed to speak since Thursday, interrupted proceedings in the House by chanting "Let her speak!"
North Dakota's governor signs 6-week abortion ban into law
North Dakota's Republican Gov. Doug Burgum has signed legislation banning abortion at six weeks of pregnancy.
Former RFK Jr. adviser accuses Trump officials of corruption
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Trump says he sees no reason to escalate war with Iran
Nvidia investigates CEO Jensen Huang over Chinese espionage concerns
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"Forever cruise" arrested at Singapore port, court records show
Man who carried out mass shooting in Poland has died, police say
These House and Senate midterm races don't have winners yet
GOP Rep. Hill says he'll weigh whether Hegseth's actions merit impeachment
Leading Dem on midterms aftermath: "We're still in the fight of our lives"
