Behind the controversial AI tech used to inspect rental vehicles for damages
Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
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Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
As millions of Americans get ready to hit the road for Labor Day weekend, some rental car companies are deploying artificial intelligence scanners to look for damage -- and it may lead to more consumers getting dinged. Kris Van Cleave reports.
The new CEO of rental giant Hertz is now promising to fix a problem CBS News has been reporting on for months: Customers who say they were falsely arrested after Hertz reported the cars they legitimately rented as stolen. CBS News consumer investigative national correspondent Anna Werner reports.
The company has listed 607 ex-rental Teslas, including many smaller Model 3s cars, on its used car sales page.
A Kentucky man says Hertz accused him of stealing a car, a car he says he returned over three years ago. CBS News' Anna Werner reports.
The move comes after a Puerto Rican man was denied a car rental when Hertz employees demanded to see his passport instead of his license.
Some customers were wrongly jailed after the company reported the cars they had rented as stolen.
Hertz CEO Stephen Scherr says he is looking to fix the problem that caused some Hertz customers to be falsely arrested.
Two U.S. senators are calling for the government to examine the practices of rental giant Hertz, whose reports to police of stolen rental cars allegedly led to the false arrests of hundreds of customers. CBS News consumer investigative correspondent Anna Werner reports.
Members of Congress are calling for a government investigation into claims from Hertz rental car customers who say they were falsely arrested after the company reported the cars they rented were stolen. CBS News consumer investigative national correspondent Anna Werner explains why lawmakers responding to these claims is significant.
Senators Elizabeth Warren and Richard Blumenthal are calling for investigations into the false arrest allegations and consolidation in the rental car industry.
"I am one of their best customers. And here I am sitting in jail," Hertz customer Charles Doucette said.
The company already faces 230 claims by people who allege they were falsely arrested for stealing rental cars based on erroneous reports from Hertz.
More people have come forward to claim they were accused, arrested and even jailed after Hertz reported cars they had legitimately rented were stolen.
The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.
Tesla's stock price fell 4% after CEO Musk tweeted that a reported deal to sell 100,000 cars to Hertz has not been finalized.
The car rental service is spending billions on Tesla's Model 3 vehicles, just months after leaving bankruptcy.
The evidence from Hertz was finally obtained after Herbert Alford spent nearly five years in custody for a murder.
Ukrainian President Zelenskyy says he and President Trump have agreed to meet in Florida on Sunday, signaling progress in talks to end the Russia-Ukraine war.
Millions of Americans live in areas under winter storm alerts stretching from northern Minnesota to the Eastern Seaboard.
Strikes against ISIS targets in Nigeria come after President Trump spent weeks accusing the West African country's government of failing to rein in the persecution of Christians.
The Veterans Affairs Department is reimposing a near total ban on abortions for veterans and their families that was modified in 2022.
The attack began Friday afternoon in the northern city of Beit Shean, where the Palestinian man crashed his vehicle into people, killing one man and injuring a teenage boy.
The band announced Perry Bamonte's death on their official website on Friday.
Iran seized a foreign oil tanker as it traveled the strategic Strait of Hormuz carrying some 25,000 barrels of smuggled fuel, state media said.
With President Trump declaring Dec. 26 a federal holiday, here's what's open and closed on Dec. 26.
More than a dozen people were injured in a stabbing attack in a factory in central Japan in which a liquid believed to be bleach was also sprayed, authorities said.
Police were called to a shopping center late Friday morning. Two officers were shot and are in critical condition.
A look at the features for this week's broadcast of the Emmy-winning program, hosted by Jane Pauley.
Stocks are mostly flat in quiet morning trading on Friday as investors return from the Christmas holiday.
The Veterans Affairs Department is reimposing a near total ban on abortions for veterans and their families that was modified in 2022.
Millions of Americans live in areas under winter storm alerts stretching from northern Minnesota to the Eastern Seaboard.
Stocks are mostly flat in quiet morning trading on Friday as investors return from the Christmas holiday.
With President Trump declaring Dec. 26 a federal holiday, here's what's open and closed on Dec. 26.
As many Americans head into 2026 with mounting money worries, reviewing your finances now could help put you on firmer footing next year.
Most major retail stores and grocery chains are closed on Christmas Day, with some exceptions.
Traffic safety regulators are reviewing a motorist's complaints that the manual door handles on some Model 3 cars are hard to find, a potential hazard in a crash.
The Veterans Affairs Department is reimposing a near total ban on abortions for veterans and their families that was modified in 2022.
Strikes against ISIS targets in Nigeria come after President Trump spent weeks accusing the West African country's government of failing to rein in the persecution of Christians.
The message, aired on Channel 4 on Christmas Day, reflected on the impact of President Trump's second term in office thus far.
A planned Christmas Eve jazz concert at the Kennedy Center has been canceled.
President Trump spent part of Christmas Eve bantering with kids, updating families on NORAD's Santa tracker and reminding one child that the big guy has a "serious appetite."
Suze Lopez, a 41-year-old nurse who lives in Bakersfield, California, didn't know she was pregnant with her second child until days before giving birth.
The Food and Drug Administration has approved a pill version of the weight-loss drug Wegovy.
A federal judge has approved a preliminary agreement for a class action lawsuit requiring Aetna to cover fertility treatments for same-sex couples as they do with heterosexual couples.
Doctors and scientists say this year's influenza season could be tougher than usual, with a new version of the flu virus, called H3N2, spreading quickly.
#LillyPartner Cancer clinical trials can offer patients access to investigational treatments that can be explored as early as the time of diagnosis. Ovarian cancer survivor Alicia Dellario and Dr. Arjun Balar, senior vice president of global clinical development at Eli Lilly and Company, join "CBS Mornings" to talk about the potential benefits of cancer clinical trials -- and clarify common misconceptions. Visit cancerclinicaltrials.lilly.com for more information. (Sponsored by Eli Lilly and Company)
The attack began Friday afternoon in the northern city of Beit Shean, where the Palestinian man crashed his vehicle into people, killing one man and injuring a teenage boy.
Images shared by Syria's state-run news agency showed blood on carpets, holes in the walls, shattered windows and fire damage.
Flat-headed cats are among the world's most threatened wild felines.
Iran seized a foreign oil tanker as it traveled the strategic Strait of Hormuz carrying some 25,000 barrels of smuggled fuel, state media said.
More than a dozen people were injured in a stabbing attack in a factory in central Japan in which a liquid believed to be bleach was also sprayed, authorities said.
The band announced Perry Bamonte's death on their official website on Friday.
Smith previously played young Nala in "The Lion King" on Broadway.
Mickey Lee, a former "Big Brother" houseguest known for her vibrant personality and bold gameplay, has died, her family announced in a social media post shared Friday.
The message, aired on Channel 4 on Christmas Day, reflected on the impact of President Trump's second term in office thus far.
King Charles III led his family to church on foot ahead of his annual Christmas Day speech that is expected to focus on pilgrimage.
Instacart says its ending its controversial system of using AI price tests for retailers. Earlier this month, an investigation by Consumer Reports and progressive think tank Groundwork Collaborative found that Instacart's algorithmic pricing charged various prices for the same item from the same store. Jo Ling Kent reports.
Massive tech companies wanting to build more data centers in the U.S. are lobbying for support among Americans, according to a recent report by POLITICO. Gabby Miller joins CBS News with more on her reporting.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Timothy Werth, a tech editor at Mashable, joins "CBS News 24/7" to discuss the best gadgets of 2025.
Instacart had drawn criticism for testing an AI-based system that enabled retailers to charge different prices for the same grocery items.
The Trump administration intends to dismantle one of the world's leading climate research institutions, in Boulder, Colorado, over what it said were concerns about "climate alarmism."
The footage of a bear caring for an adopted cub was captured during the annual polar bear migration along the Western Hudson Bay in Churchill, Manitoba.
Most of the footprints are elongated and made by bipeds. The best-preserved ones bear traces of at least four toes.
NASA continues to aim its space telescopes at the visiting ice ball, estimated to be up to 3.5 miles in size.
Paleontologists have discovered and documented 16,600 footprints left by theropods, the dinosaur group that includes the Tyrannosaurus rex.
Lawmakers may take action against the Department of Justice for the delayed release of the Jeffrey Epstein files. CBS News legal contributor Jessica Levinson weighs in.
Police were called to a shopping center late Friday morning. Two officers were shot and are in critical condition.
Smith previously played young Nala in "The Lion King" on Broadway.
More than a dozen people were injured in a stabbing attack in a factory in central Japan in which a liquid believed to be bleach was also sprayed, authorities said.
His lawyers argued that Rozier's alleged involvement in the wire fraud and money laundering conspiracies is limited.
NASA astronauts took their first drive on the moon 54 years ago. Now, three companies are competing for a NASA contract to build a new lunar rover for use starting with the Artemis 5 mission in 2030. Kris Van Cleave reports.
NASA is gearing up to send four Artemis astronauts on looping test flight around the moon in 2026.
A German aerospace engineer made history Saturday, becoming the first wheelchair user to go into space when she took a 10-minute trip aboard a Blue Origin rocket.
German engineer Michaela Benthaus is the first person with a significant physical handicap to reach space.
President Trump withdrew Isaacman's nomination for NASA administrator in April, before nominating him again in November.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
Lawmakers may take action against the Department of Justice for the delayed release of the Jeffrey Epstein files. CBS News legal contributor Jessica Levinson weighs in.
Americans have entered the 2025 gift returns era after the Christmas holidays. CBS MoneyWatch correspondent Kelly O'Grady has more.
Catastrophic flooding and mudslides in California have turned deadly. CBS News' Andres Gutierrez reports.
President Trump announced strikes against ISIS targets in Nigeria. Also, Ukrainian President Volodymyr Zelenskyy announced that a potential meeting with Mr. Trump is in the works. CBS News' Olivia Rinaldi reports.
Watch The Yale Whiffenpoofs perform in this CBS News holiday special.