Speaking Well in Tough Moments | HBR IdeaCast

Last Updated Oct 10, 2008 8:36 PM EDT

Podcast

Communicating clearly while staying calm can be difficult in the heat of an argument or stressful situation. In this podcast, Holly Weeks explains that clear content, neutral tone, and temperate phrasing are the pillars of a good conversation.

Featured guest: Holly Weeks, author of Failure to Communicate: How Conversations Go Wrong and What You Can do to Right Them.
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