Speaking Well in Tough Moments | HBR IdeaCast

Last Updated Oct 10, 2008 8:36 PM EDT


Communicating clearly while staying calm can be difficult in the heat of an argument or stressful situation. In this podcast, Holly Weeks explains that clear content, neutral tone, and temperate phrasing are the pillars of a good conversation.

Featured guest: Holly Weeks, author of Failure to Communicate: How Conversations Go Wrong and What You Can do to Right Them.
Click Play to hear the podcast. If you don't see the player window, click refresh on your browser. If it still doesn't appear, let our customer service team know. Harvard IdeaCast logo
More HBR IdeaCasts. Subscribe to HBR IdeaCast now via iTunes.