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United Sees Profit Drop, Passenger Loss After Removal Incident

MINNEAPOLIS (WCCO) – United Airlines is facing more bad news.

United Airlines announced its first quarter earnings report. It showed a 57 percent drop.

Last weeks' incident involving a passenger being dragged off a United flight played a large part in this report.

United acknowledged its recent public relations fiasco and posted about the drop in profits.

CEO Oscar Munoz said in a statement, "it is obvious that we need to do a much better job serving our customers." He also took full responsibility for what happened last week.

A new survey by Morning Consult shows 79 percent of passengers who knew about the United dragging incident were more likely to book a flight on American Airlines if the flights were the same.

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