Watch CBS News

United Sees Profit Drop, Passenger Loss After Removal Incident

MINNEAPOLIS (WCCO) – United Airlines is facing more bad news.

United Airlines announced its first quarter earnings report. It showed a 57 percent drop.

Last weeks' incident involving a passenger being dragged off a United flight played a large part in this report.

United acknowledged its recent public relations fiasco and posted about the drop in profits.

CEO Oscar Munoz said in a statement, "it is obvious that we need to do a much better job serving our customers." He also took full responsibility for what happened last week.

A new survey by Morning Consult shows 79 percent of passengers who knew about the United dragging incident were more likely to book a flight on American Airlines if the flights were the same.

View CBS News In
CBS News App Open
Chrome Safari Continue
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.