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Is technology to blame for worsening customer service?

Name: Is technology to blame for worsening customer service?
Uploaded: 2023-04-07T18:43:26-0400
Duration: 2 min
Description: Long hold times and the inability to get a real person on the other end of the phone are becoming more prevalent when it comes to customer service. Nancy Chen examines why.

Long hold times and the inability to get a real person on the other end of the phone are becoming more prevalent when it comes to customer service. Nancy Chen examines why.