Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
On Friday in the Philadelphia region, you'll want a sweatshirt or light jacket before heading out the door in the morning with temperatures in the 40s.
The Flyers are on the brink of elimination after losing Game 3 to the Hurricanes on Thursday night at Xfinity Mobile Arena.
A serious crash in Hainesport, New Jersey, has forced Route 38 to close Thursday night.
The Philadelphia Phillies were crushed by the Athletics Thursday night to avoiding a three-game sweep.
A system that thousands of schools and universities use was offline due to a cyberattack.
The Flyers are on the brink of elimination after losing Game 3 to the Hurricanes on Thursday night at Xfinity Mobile Arena.
The American Red Cross is helping four people after a home partially collapsed in Philadelphia's Nicetown-Tioga section.
One week after the board approved the district's controversial facilities plan, City Council approved a resolution to possibly change the way board members are seated.
On Friday in the Philadelphia region, you'll want a sweatshirt or light jacket before heading out the door in the morning with temperatures in the 40s.
A serious crash in Hainesport, New Jersey, has forced Route 38 to close Thursday night.
Delaware County businesses are preparing for all the action before the 2026 PGA Championship comes to Aronimink Golf Club.
A man is in critical condition after he was shot multiple times on South 64th Street, Philadelphia police said.
One week after the board approved the district's controversial facilities plan, City Council approved a resolution to possibly change the way board members are seated.
Phyllis Parkansky and her mother, Dr. Inessa Parkansky, will soon share a medical degree from Temple University.
A 71-year-old Florida man died after falling on the job at an IMAX movie theater in Reading, according to the Berks County Coroner's Office.
A serious crash in Hainesport, New Jersey, has forced Route 38 to close Thursday night.
The 87th Jefferson Dad Vail Regatta is kicking off once again along the Cooper River in South Jersey.
Round-trip rail tickets were going to cost World Cup fans $150. They will now be $105, NJ Transit CEO Kris Kolluri said Thursday.
Breeze Airways launched its first flights out of Atlantic City International Airport just days after Spirit Airlines shut down suddenly.
Pop-up events from watch parties to street festivals will take place across New Jersey as the 2026 FIFA World Cup gets underway.
A New Castle County, Delaware, refinery is starting repairs that could increase its sulfur dioxide emissions levels past permitted limits.
At 108 years old, Susan Young Browne still exercises, drives and visits the Dover, Delaware, senior center she's been a member of for more than 50 years.
Delaware State University students are taking off from Chandelle Airport in Dover as they work to become future Army aviators.
Crews were called out to the 2000 block of North Harrison Street for a reported blaze at a three-story building.
Jimmie Hayes was arrested in connection with at least nine burglaries at businesses in Wilmington, Delaware, police said.
Philadelphia church leaders are encouraging Black women to participate in a groundbreaking health study.
A Bensalem family visited the team at Jefferson Abington Hospital to say thank you after a long NICU stay.
The rare genetic disorder neurofibromatosis, or NF, affects about 1 in every 3,000 people and causes tumors to grow along nerves throughout the body.
Hershey says it's benefiting from the growing use of GLP-1 weight-loss drugs even as people cut down on snacks. Here's why.
Holly Heenan will represent Team Determination at the Broad Street Run in Philadelphia.
If you dine out in Philadelphia during the 2026 FIFA World Cup events, you could end up paying more.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
Photos by HughE Dillon
Gas prices are climbing, putting a strain on the transportation industry and its workers in the Philadelphia area.
FIFA officials have canceled hundreds of hotel rooms in Philadelphia previously booked for this summer.
A serious crash in Hainesport, New Jersey, has forced Route 38 to close Thursday night.
The ramp from Front Street to northbound I-95 and the ramp from southbound I-95 to Front Street will reopen the afternoon of May 8 until the morning of May 11.
Breeze Airways launched its first flights out of Atlantic City International Airport just days after Spirit Airlines shut down suddenly.
The sudden shutdown of Spirit Airlines is having an outsized impact on Atlantic City International Airport, where the budget carrier accounted for about 75% of all flights.
The former Greyhound Bus Terminal, now called the Philadelphia Parking Authority Transportation Center, has reopened after undergoing a major renovation project.
The Flyers are on the brink of elimination after losing Game 3 to the Hurricanes on Thursday night at Xfinity Mobile Arena.
The Philadelphia Phillies were crushed by the Athletics Thursday night to avoiding a three-game sweep.
Delaware County businesses are preparing for all the action before the 2026 PGA Championship comes to Aronimink Golf Club.
Philadelphia 76ers center Joel Embiid is questionable for Game 3 of the Eastern Conference semifinals vs. the New York Knicks Friday night at Xfinity Mobile Arena.
Before Game 3, the Flyers' DJ and in-arena host Everett Jackson shares why the song has captivated players and the fanbase.
Uzo Aduba and Darren Criss announced the 2026 Tony nominees for select categories on "CBS Mornings" on Tuesday.
If you dine out in Philadelphia during the 2026 FIFA World Cup events, you could end up paying more.
Call Your Mother, a Washington D.C. based bagel and deli chain, now has the keys to Metropolitan's Rittenhouse Square location.
The Philadelphia Museum of Art is embracing a statue it once kept at arm's length.
The "Dog Days Are Over" for the Flyers, but their return to the playoffs comes at the cost of the Florence + the Machine concert.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
The Flyers trail the second-round series against the Hurricanes 3-0 after a loss in Game 3 Thursday night.
Bill Kelly says Friday in the Philadelphia region will be mostly sunny with a high of 68 degrees. Here's the latest NEXT Weather forecast.
A rowhome partially collapsed on a residential block in the Nicetown-Tioga section of North Philadelphia Thursday morning. The cause of the collapse remains under investigation.
The Flyers will try to avoid the sweep on Saturday night in Game 4 against the Hurricanes.
Duffy and a group of students rode the train from Washington, D.C., to 30th Street Station in Philadelphia.