Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
Thursday will be a fairly decent day to spend time outside in the Philadelphia region.
As restoration work continues at Lemon Hill Park following FIFA Fan Fest, some neighbors said they're concerned about debris and the condition of the park.
Honesty Hood died in a crash on Columbus Boulevard in South Philadelphia last weekend. The crash also injured five others.
The FBI was investigating the Dane Fine Art gallery in Ardmore Wednesday.
HBCU football is returning to South Philadelphia this fall with an expanded slate of games at Lincoln Financial Field.
Cheltenham High School canceled the 2026 football season due to the hazing investigation involving multiple students and coaches.
Thursday will be a fairly decent day to spend time outside in the Philadelphia region.
As restoration work continues at Lemon Hill Park following FIFA Fan Fest, some neighbors said they're concerned about debris and the condition of the park.
Honesty Hood died in a crash on Columbus Boulevard in South Philadelphia last weekend. The crash also injured five others.
The FBI was investigating the Dane Fine Art gallery in Ardmore Wednesday.
As restoration work continues at Lemon Hill Park following FIFA Fan Fest, some neighbors said they're concerned about debris and the condition of the park.
Honesty Hood died in a crash on Columbus Boulevard in South Philadelphia last weekend. The crash also injured five others.
The FBI was investigating the Dane Fine Art gallery in Ardmore Wednesday.
HBCU football is returning to South Philadelphia this fall with an expanded slate of games at Lincoln Financial Field.
Fans stocked up on Sixers and Flyers merch at the annual summer sale at Xfinity Mobile Arena in South Philadelphia.
Norma Yates, who lived on a Winslow Township farm, vanished in 2023. Her family is still searching for answers.
A 33-year-old man was shot and killed in Winslow Township Wednesday afternoon, Camden County officials said.
Severe storms in New Jersey brought lightning and heavy rain, with several towns experiencing flash flooding Tuesday.
Two businesses in Maple Shade are temporarily closed after a lightning strike sparked a fire, causing thousands of dollars worth of damages.
Emergency crews blocked off flooded streets in Hammonton as tow trucks worked to remove stranded vehicles.
Electronic speed cameras are now in place along a busy residential road in Delaware.
Two crews from the Delaware Forest Service traveled to assist fire crews in Minnesota working to contain wildfires sparked by lightning.
A 13-year-old boy accused of assaulting two people with fireworks earlier this month in Wilmington faces attempted murder charges, police say.
The Wilmington Blue Rocks officially has a new owner, and with it comes new hope for the future of the ballpark.
New reward announced seven years after Susan Ledyard's body was recovered from the Brandywine River.
Delaware County health officials hope a mobile clinic will help get more residents vaccinated against measles.
Since May, more than 11,000 cases of illness caused by the parasite cyclospora have been reported in 41 states. This comes after the Trump administration drastically cut FDA and CDC staff, prompting one expert to call this summer's outbreaks "a national wake-up call."
The camp, hosted by Children's Hospital of Philadelphia, is designed for children with differences affecting their hands, arms or legs.
People who buy their healthcare coverage in Pennsylvania through the Affordable Care Act are expected to see their premiums skyrocket.
Pennsylvania is one of four more states now part of a cyclospora outbreak linked to shredded iceberg lettuce from central Mexico.
Customers lined up to support Somerdale Cold Cuts as it reopened after a copper theft.
While some assume landlords are required to provide air conditioning, the law is not nearly as clear-cut as it is for heat in the winter
New Jersey is set to charge companies whose workers have Medicaid health coverage.
Target is voluntarily recalling two types of baby wipes due to concerns that the products may be contaminated with bacteria that may cause "serious and life-threatening infections," the U.S. Food and Drug Administration said on Friday.
The Pennsylvania Liquor Control Board says it will begin approving the extended-hours permits for Philadelphia businesses within the next week.
PennDOT is advising drivers about an overnight closure on the Schuylkill Expressway westbound in West Philadelphia between 30th Street and the interchange with I-676 East.
Pennsylvania State Police are investigating two crashes, one of which was fatal, that happened hours apart on I-95 and I-76 in Philadelphia.
An overturned tractor trailer blocked traffic on the southbound lanes of Route 55 after a crash early Monday morning in Gloucester County, New Jersey.
A major rail injection saw service suspensions and delays after a SEPTA Regional Rail train derailed Wednesday in Philadelphia.
Three men died in a plane crash in Maryland Saturday night, police said.
HBCU football is returning to South Philadelphia this fall with an expanded slate of games at Lincoln Financial Field.
LeBron James has sold the most jerseys ever for a player joining a new team across all sports in the first 48 hours, surpassing Shohei Ohtani.
Fans stocked up on Sixers and Flyers merch at the annual summer sale at Xfinity Mobile Arena in South Philadelphia.
The Philadelphia Eagles have opened their sixth training camp under coach Nick Sirianni, but the spotlight is on LeBron James.
Griffin Conine hit a go-ahead pinch-hit homer in the eighth, Otto Lopez, Heriberto Hernández and Xavier Edwards each had two RBIs, and the Miami Marlins rallied to beat the Philadelphia Phillies 8-6.
The Regal movie theater in King of Prussia said its IMAX 70mm projector is working again after an outage that affected screenings of "The Odyssey."
A warmup jacket worn by Wilt Chamberlain during the 1972 NBA finals that was found in an Oregon thrift store could fetch more than $150,000 in an auction closing Monday.
The actor's agent said he was providing more information following news reports "which contain inaccuracies and outright falsehoods."
Will Ferrell stopped in the Philadelphia area Monday to promote his new Netflix comedy series.
New Zealand actor Sam Neill, known for "Jurassic Park" and "The Piano," died Monday at 78, his family says.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Bill Kelly says Thursday will have some stray afternoon showers and a mix of sun and clouds. Here's the NEXT Weather forecast.
Philadelphia Parks & Recreation crews were at Lemon Hill starting restoration work, but some neighbors are concerned by the amount of damage and debris left behind.
The Eagles hit the practice field Wednesday for their first training camp practice, which follows an offseason filled with plenty of changes on offense.
A man was shot and killed in South Jersey Wednesday afternoon, according to officials.
Gold and pink balloons floated into the sky in Chester Wednesday night in honor of Honesty Hood.