Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
The proposal would bring more than 4 million square feet of facilities to Upper Merion and West Conshohocken.
Thursday in the Philadelphia region will be a day to enjoy with temperatures in the upper 70s.
A person is being interviewed in connection with the body that was found in a suitcase in Philadelphia's Kensington neighborhood last week, police said Wednesday night.
Ballistics evidence from a Delaware County shooting in 2024 helped police solve a murder that happened in Cheltenham Township in 2018, officials said.
In an effort to ease the flow of traffic around the 2026 Roots Picnic in Philadelphia, organizers unveiled map of multiple lots surrounding the Belmont Plateau.
The proposal would bring more than 4 million square feet of facilities to Upper Merion and West Conshohocken.
Thursday in the Philadelphia region will be a day to enjoy with temperatures in the upper 70s.
A 15-year-old was critically injured in a shooting in Northeast Philadelphia's Mayfair neighborhood Wednesday, police said.
A person is being interviewed in connection with the body that was found in a suitcase in Philadelphia's Kensington neighborhood last week, police said Wednesday night.
Ballistics evidence from a Delaware County shooting in 2024 helped police solve a murder that happened in Cheltenham Township in 2018, officials said.
The proposal would bring more than 4 million square feet of facilities to Upper Merion and West Conshohocken.
A person is being interviewed in connection with the body that was found in a suitcase in Philadelphia's Kensington neighborhood last week, police said Wednesday night.
Ballistics evidence from a Delaware County shooting in 2024 helped police solve a murder that happened in Cheltenham Township in 2018, officials said.
In an effort to ease the flow of traffic around the 2026 Roots Picnic in Philadelphia, organizers unveiled map of multiple lots surrounding the Belmont Plateau.
Part of Kensington Avenue is closed after a condemned building partially collapsed, officials say.
Neighbors in Cumberland County say the noise from a data center is disrupting their quality of life and property values.
After fans reported they may have been misled about where the seats they bought were actually located, the attorneys general of New York and New Jersey are investigating FIFA over World Cup ticketing practices for matches at MetLife Stadium.
The announcement comes after dozens of New Jersey groups petitioned the governor to issue a ban on artificial intelligence data centers.
Protesters came face-to-face with ICE agents Tuesday outside Delaney Hall immigration detention facility in Newark, New Jersey.
Now that the 2026 U.S. Men's National Team soccer roster is out, here's a look at the Philly ties across the lineup.
Now that the 2026 U.S. Men's National Team soccer roster is out, here's a look at the Philly ties across the lineup.
Families turned to indoor activities such as shopping, visiting museums and bowling on Monday in the Philadelphia area.
Just a week after a fire destroyed the Mother African Union Church in Wilmington, its congregation now has a temporary place to worship.
A historic Black church in New Castle County is making a powerful comeback after a pair of hit-and-run crashes left the sanctuary heavily damaged.
The historic Mother African Union Church in Wilmington, Delaware, was destroyed in a fire early Sunday morning.
A former flight attendant who lost her arms and legs during the COVID-19 battle in 2021 is using new technology to help make life easier.
Michelle Lipchock went from being told she had just two years to live to now living every day to the fullest.
Sandy Sovann, 34, was diagnosed with a rare lung disease, pulmonary alveolar proteinosis, or PAP.
A patient at Jefferson Moss Magee Rehab is the first person in Philadelphia to use new technology allowing people who are paralyzed to use their hands.
Patients of the Smiles at Rittenhouse Square clinic are being urged to get tested after possible exposure to hepatitis and HIV.
New Jersey Gov. Mikie Sherrill declared a state of emergency because freezing temperatures this spring damaged crops at local farms.
The 2026 PGA Championship at Aronimink Golf Club is a huge boost for Pottstown, Pennsylvania-based Lessen the Loads.
Bars and restaurants in Newtown Square are gearing up for an influx of customers as the 2026 PGA Championship is here.
If you dine out in Philadelphia during the 2026 FIFA World Cup events, you could end up paying more.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
SEPTA launched its first-ever digital real-time arrival display Wednesday at the bus stop at Broad Street and Oregon Avenue.
Organizers say they want FIFA Fan Festival in Philadelphia to be "soccer Coachella" for fans from around the world.
Travelers in New Jersey said rain and high gas prices put a damper on their Memorial Day weekend plans this year.
SEPTA is preparing for large crowds as Philadelphia celebrates America's 250th birthday on July 4.
Five people were injured after a car and an NJ Transit River Line train collided Tuesday in Delran, a spokesperson for the transportation provider said.
Cristopher Sánchez made Phillies history and extended his scoreless streak to 44 2/3 innings in a 3-0 win on Wednesday against the Padres for a three-game sweep.
A.J. Brown was absent from the Philadelphia Eagles' OTAs on Wednesday ahead of a potential trade next week.
Phillies ace Cristopher Sánchez broke Grover Cleveland Alexander's franchise scoreless inning streak set in 1911 Wednesday.
The Philadelphia Union on Wednesday fired head coach Bradley Carnell and made Jon Scheer their full-time sporting director.
After fans reported they may have been misled about where the seats they bought were actually located, the attorneys general of New York and New Jersey are investigating FIFA over World Cup ticketing practices for matches at MetLife Stadium.
The American Music Awards celebrate fan favorites in the music world and feature performances from multiple artists.
Patti LaBelle said she's "having fun living it down" as the legendary singer marks her 82nd birthday.
Rob Base, the MC whose lyrics lit up the dancefloor classic "It Takes Two" and got countless people moving worldwide, passed away Friday.
Pop star Britney Spears said she was "totally fine" to drive and had not had a drink for about six hours when she was pulled over by the California Highway Patrol.
Philadelphia natives Will Smith and Jill Scott will perform at the 2026 Wawa Welcome America concert on the Ben Franklin Parkway.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Bill Kelly says Thursday in the Philadelphia region will be a nice day with temperatures in the 70s. Here's the NEXT Weather forecast.
Upper Merion residents packed a township meeting room Wednesday night, voicing fierce opposition to a proposed multi-site data center development that would bring more than four million square feet of facilities to Upper Merion and West Conshohocken.
A video obtained by CBS News Philadelphia shows a mother and her kids running for cover when multiple gunshots erupt on Nesper Street in Northeast Philly.
There are new screening guidelines from the American Cancer Society for colorectal cancer to boost early detection rates. Stephanie Stahl reports.
A condemned building partially collapsed in Philadelphia's Kensington neighborhood Wednesday evening, fire officials said. No injuries have been reported.