Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
Three people, including two Philadelphia officers, were taken to the hospital after a car and police cruiser collided in North Philadelphia.
"The Declaration's Journey" details how ideals in one of our nation's founding documents have shaped the fight for LGBTQ+ rights.
SEPTA and its police union have tentatively agreed to a new contract, averting a strike during a busy summer in Philadelphia.
More tankers are transiting the Strait of Hormuz after 111 days of gridlock, but Iran and the U.S. still have much to discuss.
On Thursday, another system approaches and has prompted a NEXT Weather Alert Day for the Philadelphia region.
Three people, including two Philadelphia officers, were taken to the hospital after a car and police cruiser collided in North Philadelphia.
"The Declaration's Journey" details how ideals in one of our nation's founding documents have shaped the fight for LGBTQ+ rights.
SEPTA and its police union have tentatively agreed to a new contract, averting a strike during a busy summer in Philadelphia.
CBS News Philadelphia's 20th annual Alex Scott: A Stand For Hope Telethon raised more than $7.2 million for the fight against childhood cancer Wednesday.
More tankers are transiting the Strait of Hormuz after 111 days of gridlock, but Iran and the U.S. still have much to discuss.
Three people, including two Philadelphia officers, were taken to the hospital after a car and police cruiser collided in North Philadelphia.
"The Declaration's Journey" details how ideals in one of our nation's founding documents have shaped the fight for LGBTQ+ rights.
SEPTA and its police union have tentatively agreed to a new contract, averting a strike during a busy summer in Philadelphia.
Three people were shot in Chester, Pennsylvania, Wednesday night, police said.
CBS News Philadelphia's 20th annual Alex Scott: A Stand For Hope Telethon raised more than $7.2 million for the fight against childhood cancer Wednesday.
The Mount Holly Independence Day Celebration has been canceled ahead of America's 250th anniversary, citing "alarming violence."
Chase Sudano's father wants people to remember the St. Augustine Prep wrestler for how he lived.
A man was charged with assaulting an officer after he allegedly rammed his van into a U.S. Immigration and Customs Enforcement agent in New Jersey, according to prosecutors.
Teo Solari, who's helping team Haiti prepare for the World Cup, has a family soccer legacy at Stockton University.
Stein Your Florist Co. is closing its storefront in Philadelphia's Mayfair-Tacony neighborhood and consolidating all business at its location in Burlington, New Jersey.
New surveillance video shows the arrest of the ChristianaCare employee accused of shooting two coworkers inside Wilmington Hospital Tuesday.
Staff members at Wilmington Hospital in Delaware remain shaken up one day after an employee shot two coworkers, killing one.
Todd Hill, a swim school manager in Aston, Pennsylvania, is charged with seven felonies in a sexual assault of a minor investigation in Delaware.
A suspect was taken into custody in Philadelphia in connection with the shooting at Wilmington Hospital that left a 19-year-old dead and another injured.
Despite being burned in a fire last month, Mother African Union Church in Wilmington is preserving the past and shaping the future.
Josie Selke was diagnosed with a rare pediatric leukemia at just 5 months old. But thanks to a grant from the Alex's Lemonade Stand Foundation, today she's in remission.
Alex Scott's wish was that her lemonade stands could help raise money to find cancer treatments and cures, and that's what's happening.
Cooper's LGBTQ+ clinic in Collingswood, New Jersey, is empowering the community to get the best inclusive healthcare possible.
Dr. Peter Stafford was working with a missionary group in the Congo when he came down with the virus last month.
A star high school lacrosse player in Delaware is back on the field after a mysterious condition in his jaw turned out to be something much more serious.
Target is voluntarily recalling two types of baby wipes due to concerns that the products may be contaminated with bacteria that may cause "serious and life-threatening infections," the U.S. Food and Drug Administration said on Friday.
The Pennsylvania Liquor Control Board says it will begin approving the extended-hours permits for Philadelphia businesses within the next week.
Two top-rated and critically acclaimed restaurants in the Philadelphia area are receiving a new honor.
Sportswear brand Mitchell & Ness is opening a new three-story flagship store in Center City Philadelphia.
Caesars Entertainment is being acquired for almost $6 billion by Fertitta, the company that owns Las Vegas' Golden Nugget and chains like Rainforest Cafe and Morton's.
SEPTA and its police union have tentatively agreed to a new contract, averting a strike during a busy summer in Philadelphia.
Traffic is backed up on I-95 North in Philadelphia because of a crash near East Allegheny Avenue.
Organizers say they want the FIFA Fan Festival in Philadelphia to be "soccer Coachella" for fans from around the world.
SEPTA says it's making improvements to the train station in the South Philadelphia Sports Complex.
A new website helps visitors and residents check traffic conditions before heading to events in Philadelphia this summer.
The Phillies sent Andrew Painter to Triple-A Lehigh Valley Wednesday after he struggled again in a start against the Marlins.
Kyle Stowers homered twice and drove in five runs and the Miami Marlins avoided a series sweep with a 12-4 win over the Philadelphia Phillies.
An image of Jalen Brunson and his father, Rick, in an emotional hug after the Knicks' championship win on Saturday spread rapidly. But what came before that moment says a lot more about their relationship.
Brandon Marsh, Alec Bohm and Kyle Schwarber homered, Jesús Luzardo pitched seven strong innings and the Philadelphia Phillies defeated the Miami Marlins 8-2.
Teo Solari, who's helping team Haiti prepare for the World Cup, has a family soccer legacy at Stockton University.
"The Sound of America," an original production set to world-premiere July 1 at FringeArts, reimagines Benjamin Franklin's life as a rock-and-roll spectacle.
Taylor Swift became the youngest woman ever inducted into the Songwriters Hall of Fame Thursday night, at the age of 36.
Taylor Swift attended Game 4 of the NBA Finals between the Knicks and Spurs at Madison Square Garden on Wednesday.
The Godmother of Soul — Philly's own Patti LaBelle — received a Lifetime Achievement Award during the college's Rhythm and RISE celebration.
"Schmigadoon!" — which was tied for the most nominations, with 12 — won Best Musical, and "Liberation" took home the honor of Best Play at the 2026 Tony Awards.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
The Philadelphia International Airport expects to screen nearly half-a-million travelers over the next four days as more visitors arrive in the City of Brotherly Love for the World Cup. CBS News Philadelphia's Wakisha Bailey has a look at how PHL is pulling out all the stops.
SEPTA and its police union have tentatively agreed to a new contract, averting a strike during what's expected to be a huge summer for tourism in Philadelphia.
Small "clinging jellyfish," about the size of a quarter, have been spotted in New Jersey.
A fire damaged a rowhome on the 6600 block of Elmwood Avenue in Philadelphia's Elmwood Park neighborhood on Thursday morning. Josh Sanders has the latest from the Pulse Desk as Chopper 3 was over the scene.
Three people, including two Philadelphia police officers, were taken to hospitals after a crash on the 2300 block of West Allegheny Avenue.