Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
"We've seen too many developers who are trying to bulldoze our community," Pennsylvania Gov. Josh Shapiro told "CBS Mornings."
From souvenir shops to restaurants, casinos and hotels, many people consider the boardwalk the heart of Atlantic City, N.J.
Parents should start preparing their children now to adjust to a school schedule, according to one sleep expert.
Only about 24% of adults report having a will, according to one survey. Here's why, and the three documents everyone needs.
Wednesday is shaping up to be a nice, warm, not-too-humid summer day in the Philadelphia region.
Four gunmen fired more than 50 shots along Ridge Avenue in North Philly Tuesday afternoon, fatally striking a 78-year-old man and wounding two other men, police said.
"We've seen too many developers who are trying to bulldoze our community," Pennsylvania Gov. Josh Shapiro told "CBS Mornings."
From souvenir shops to restaurants, casinos and hotels, many people consider the boardwalk the heart of Atlantic City, N.J.
CBS News Philadelphia reviewed hundreds of pages of R.C. Horsch's books. Much of the material is graphic, disturbing, sexually explicit and violent.
Parents should start preparing their children now to adjust to a school schedule, according to one sleep expert.
School officials met with families Tuesday night in Kensington to explain what went wrong and where students will go instead.
The NTSB released new videos of the Northeast Philadelphia plane crash on Tuesday.
East Side Little League of West Chester is hoping to make a deep run in the Little League Baseball World Series in Williamsport.
CBS News Philadelphia reviewed hundreds of pages of R.C. Horsch's books. Much of the material is graphic, disturbing, sexually explicit and violent.
As Philadelphia students prepare to return to class, teachers and school staff are getting ready for more than a new school year.
While Tuesday will be hot, the humidity levels in the region will be lower, making for a good day to head to the pool or beach.
New Jersey floral designer Alisha Simone Bell said she puts her "whole heart" into every arrangement and every detail.
Two people were shot and killed in Millville Sunday morning, the Cumberland County Prosecutor's Office says.
A man has been arrested in connection with a boating crash that killed two kids off the coast of Ocean County, New Jersey.
After a brief period of relief in 2025, car insurance costs are climbing again across much of the country.
Art DeRamus' girlfriend was hurt in the shooting while she was sleeping in the front bedroom of the home in New Castle County, Delaware.
While Tuesday will be hot, the humidity levels in the region will be lower, making for a good day to head to the pool or beach.
A 54-year-old woman was killed by an alleged drunken driver who ran a stop sign in New Castle, Delaware, Saturday night, police said.
A 6-year-old boy riding a bike was injured when an SUV struck them in Port Penn, Delaware, on Sunday, New Castle County Paramedics said.
East Side Little League of West Chester is heading to Williamsport for the 2026 Little League Baseball World Series.
Parents should start preparing their children now to adjust to a school schedule, according to one sleep expert.
A Chester County teenager is getting ready to go back to school after recovering from a special kind of brain surgery.
An experimental treatment being tested in Philadelphia could offer new hope for people with ALS.
History is the backbone of a new back-to-school vaccine campaign in Camden, N.J., launched by Grandparents for Vaccines.
In 2012, Emily Whitehead was the first pediatric patient to get a breakthrough cancer treatment that saved her life and is now helping others.
New Jersey floral designer Alisha Simone Bell said she puts her "whole heart" into every arrangement and every detail.
On Tuesday, Pennsylvania took a major step in the fight against the negative impacts of social media, particularly on children.
Thieves are smashing windows and targeting trading card stores looking for valuable Pokémon cards, police in South Jersey say.
Customers lined up to support Somerdale Cold Cuts as it reopened after a copper theft.
While some assume landlords are required to provide air conditioning, the law is not nearly as clear-cut as it is for heat in the winter
Beginning Sunday, several bus routes in Philadelphia are changing, including the addition of two new routes.
A deadly crash in Warminster is under investigation Sunday, police said.
PennDOT is advising drivers about an overnight closure on the Schuylkill Expressway westbound in West Philadelphia between 30th Street and the interchange with I-676 East.
Pennsylvania State Police are investigating two crashes, one of which was fatal, that happened hours apart on I-95 and I-76 in Philadelphia.
An overturned tractor trailer blocked traffic on the southbound lanes of Route 55 after a crash early Monday morning in Gloucester County, New Jersey.
Bryston Stott's two-run single in the sixth inning helped the Phillies rally to beat the Marlins, 6-4, for their fifth straight win.
The Atlanta Falcons have signed defensive end Za'Darius Smith, the team said Tuesday.
East Side Little League of West Chester is hoping to make a deep run in the Little League Baseball World Series in Williamsport.
MLB's first game at the Field of Dreams movie site in four years in Dyersville, Iowa, averaged 1.66 million viewers on Netflix Thursday night according to Nielsen.
Cristopher Sánchez struck out six and became MLB's first 16-game winner as the Phillies beat the Marlins, 6-5, on Monday.
Hayden Panettiere, who starred in "Remember the Titans" as a child actor and rose to fame in the series "Heroes," has died at the age of 36. The coroner's office says she was found in cardiac arrest.
Emily Mello is joining Mural Arts Philadelphia and will replace Jane Golden, who is leaving after more than 40 years with the organization.
The Philadelphia theater program created for Black girls returns with an original production exploring identity, immigration and the stories often left untold.
Vincent Pastore played Salvatore "Big Pussy" Bonpensiero on all six seasons of "The Sopranos," which aired from 1999 to 2007.
The Regal movie theater in King of Prussia said its IMAX 70mm projector is working again after an outage that affected screenings of "The Odyssey."
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
25 towns were chosen for bringing Christmas to life through traditions, joyful celebrations and community.
End-of-life planning is a topic most of us don't want to think about, but avoiding it can cause headaches for your loved ones. Josh Sidorowicz has more on the common mistakes people make during the process in this preview of the In Your Corner podcast. Watch the full episode on the CBS Philadelphia YouTube channel.
The Atlantic City Boardwalk started as a novel way to keep sand, which is coarse and rough and irritating and gets everywhere, out of the resort town's hotel lobbies and train cars. Today the first boardwalk in the country is also the longest. Ryan Hughes has more.
The NTSB is still investigating what caused the Jan. 31, 2025 medical jet crash in Philadelphia, but a report released Tuesday contains new video, photos and information. All six people aboard the plane and two people on the ground were killed in the crash. Madeleine Wright reports.
If your child is still on a summer sleep schedule, now's the time to start adjusting before they return to school. Dr. Indira Gurubhagavatula, a sleep physician at Penn Medicine, tells our Jan Carabeo some key tips for a smooth transition to the school year.