In an article titled "Don't Overlook Human Resources," HR veteran Tanjia M. Coleman looks at the problem from the other side: Senior professionals often discount the importance of making the right impression on the HR screener in their hurry to connect with the hiring manager ... especially when the screener is younger or less experienced than the candidate herself.
"The phone interviewer has the power to present you with the key to your success or cause you not to receive another phone call. So forget whether she is a seasoned professional, is in your field of expertise or completely understands your contributions. This is the person holding the stack of cards in your favor or not."
Respect is bidirectional; no matter your position or ambition, everyone you encounter on your job search is important, and underestimating their influence is a rookie error.