Case of the Cancelled Connection

Hello, tech support.

Hello. I have been trying and trying to connect my new computer to the Internet and it just won't do it!

Well, ma'am, we can try to help you get it straightened out. Do you have more than one phone line in the house?

No, do I need one.

Only if you would like to be able to have a line available while you are online with the computer. But we can check the settings. Did you click on the icon to connect to the Internet?

Yes, I did.

And what happened?

Well, the computer started making this terrible screeching sound.

What did you do at that point?

I clicked the button that said cancel. I tried it over and over and then I called you.