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Coronavirus Update: Ultra Music Fest Not Offering Refunds

MIAMI BEACH (CBSMiami) - It's a one-two punch for those holding tickets for the Ultra Music Festival in Miami.

The first blow came last week when the Miami officials announced they were canceling the festival, along with Calle Ocho, due to concerns over the coronavirus. Both events draw thousands of people every year.

"We completely understand how extremely frustrating this is because so many of you are looking forward to coming to Ultra, having already made travel arrangements," according to a statement on the event's website. "This is, however, an unprecedented issue which is not being taken lightly, and we must continue to defer to the authorities for guidance. Ultimately, there is no higher priority for us than the health, safety and physical well-being of each of you, together with everyone else involved in the production of the event."

On Monday organizers delivered the second blow - no refunds. Instead, the 2020 tickets can be used to enter either the 2021 or 2022 event.

"ALL tickets purchased will, of course, remain valid and will be honored at either the 2021 or 2022 Ultra Miami event, at your option," according to an email sent to ticketholders. "You will have 30 days to choose which Ultra Miami event you want to attend. Additionally, we are also working to offer a digital online Ultra experience as soon as possible."

Read: Ultra Music Festival Refund Policy

The email also listed free add-ons available to Ultra ticket holders including an exclusive main stage headline DJ performance and a $250 merchandise credit.

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In canceling the events, Miami officials said they had to put public safety ahead of money.

So far, the state's health department has identified at least 15 cases in the state, including four cases in Broward. Two have turned deadly, one near Pensacola, the other near Fort Myers.

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