Watch CBS News

AG Ashley Moody Launches Investigation Into Report Cruise Line Downplayed Coronavirus

MIAMI (CBSMiami/AP) — An investigation has been launched by Florida Attorney General Ashley Moody into a report that Norwegian Cruise Lines used "misleading" sales pitches to continue booking cruises despite knowing the risks of the coronavirus.

Moody said the Consumer Protection Division is conducting an extensive investigation into the sales scripts employees received to quell virus fears coming from potential customers and sell cruise packages.

"We are in the thick of a public health crisis like our modern world has never experienced," Moody said in a statement. "Let this serve as a warning to anyone seeking to mislead consumers during these challenging times."

The Miami New Times reported earlier this month that it obtained emails showing managers encouraged sales employees to use misleading information such as that the new coronavirus  could only survive in cold temperatures.

The news outlet said cruise bookers received scripts instructing them to give wary travelers erroneous information such as "the Coronavirus can only survive in cold temperatures, so the Caribbean is a fantastic choice for your next cruise."

The U.S. Centers for Disease Control and Prevention says it is not clear whether the spread of COVID-19 will diminish when weather becomes warmer. Other viruses spread more during cold weather months, "but that does not mean it is impossible to become sick with these viruses during other months," the CDC states.

Moody said the Miami-based cruise line is cooperating with the investigation. The company did not immediately respond to a request for comment.

Current Curfews In South Florida
Drive-Through Testing Locations
Coronavirus, Pandemic, Quarantine, Social Distancing: All The Terms You Need To Know
Washing Your Hands Is Best Defense Against Coronavirus, Not A Facemask 
Track The Spread Of The Coronavirus In Real Time
Think You Have Coronavirus? Call Florida's COVID-19 Hotline Before Going To Doctor Or ER

(© Copyright 2020 CBS Broadcasting Inc. All Rights Reserved. The Associated Press contributed to this report.)

View CBS News In
CBS News App Open
Chrome Safari Continue
Be the first to know
Get browser notifications for breaking news, live events, and exclusive reporting.