Survey: Docs, Nurses Struggle With Info Systems
A survey by Detroit-based Compuware Corp. (Nasdaq: CPWR) of health care professionals finds deep dissastisfaction with the performance of today's clinical information systems.
The survey examined the length of time it takes for clinicians to log in and how often they are required to log-in during an average work day.
The study surveyed 99 health care professionals at large and small hospitals in the United States, including nurses, doctors, CMOs and CMIOs.
Key findings include:
* Nearly 50 percent of respondents did not find response times acceptable.
* Sixty percent of respondents reported response times for a single log-in greater than 10 seconds, some as high as one minute or more.
* Nearly half of those that were satisfied with response times experience greater than 11 seconds -- and in some cases as high as 30 seconds -- for a single log-in.
* A majority of respondents log in to their clinical information system more than 20 times per day.
Research shows that the average consumer will abandon a Web site if they have to wait more than four seconds for a page to load.
"There's nothing more frustrating for a clinician than watching an hour glass on the computer screen while trying to deliver patient care," said Larry Angeli, vice president of Compuware Healthcare Solutions. "These survey results show that poor clinical system performance impacts clinician productivity and may become a significant barrier to adoption of EHR/EMR technology. Healthcare organizations want to remove barriers to adoption and need to be able to monitor EHR/EMR performance. With visibility into clinician end-user experience, healthcare IT organizations can proactively identify and resolve performance issues before they impact patient care. This will ensure shorter log-in times and quicker page loads, increasing clinical satisfaction and adoption," said Angeli.
Compuware's EHR Service Delivery Solution uses Vantage to ensure clinical applications deliver the consistent, high-quality experience from the clinician's perspective that is required to maximize productivity and minimize risk to patients. The solution captures performance data across all infrastructure tiers, ensuring optimal EHR/EMR performance.
Compuware designed a survey focused on determining what types of response times clinical end-users were experiencing. The objective was to see how long it was taking to log in and how often they were required to log-in during an average work day. The goal was to gather a sample of clinical users from both large and small hospital systems throughout the United States. To obtain this data Compuware used a variety of social media components during the latter half of 2009.
Responses were gathered using LinkedIn, Facebook, Twitter, e-mail and online communities related to the topic of EHR/EMR performance. To validate the answers there were two questions specifically used to ensure that the responses were valid: "What is the name of your facility/healthcare system?" and "What is your e-mail address?" In total 107 responses were collected, and for the purpose of the data results, 99 were used.
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize end-to-end application performance for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. Web sites.
More at www.compuware.com.
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