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Detroit Water Department Information For Customers

The following information was provided to the media by the city of Detroit regarding water service shutoffs:

Residents experiencing financial difficulty in paying their bills should contact Detroit Water and Sewerage at 313-267-8000, online at or by visiting one of the following service centers during normal business hours:

Downtown Customer Service Center - Water Board Building
735 Randolph Street, First Floor (enter off Bates Street)
Monday through Saturday 8:30 a.m. - 5 p.m, (closed on Saturday from 12 to 12:30 p.m.)

Eastside Customer Service Center
13303 E. McNichols (1 1/2 blocks west of Gratiot)
Monday through Friday 8:30am - 5:00pm

Westside Customer Service Center
15600 Grand River (1 block west of Greenfield)
Monday through Friday 8:30am - 5:00pm.

In addition, DWSD customers with delinquent water bills can apply for assistance from the State of Michigan and other sources. Those resources include:

•Wayne Metro Community Action Agency. Wayne Metro has already provided $1 million in water bill assistance to Detroit residents since August 2013 through a contract with DHS and has about $300,000 still available. Those dollars came to DHS from a federal Community Services Block Grant. Assistance is available to low-income households. Recipients are required to take a financial literacy or utility conservation course. Call (313)388-9799.

•The DHS State Emergency Relief program. Up to $175 per year in assistance is available to qualifying low-income households. Apply online at or at your local DHS office. Call 2-1-1 or go to and click on the "DHS Contacts" tab if you don't know the location of the office that serves you.

•DHS emergency services. This program provides additional assistance beyond State Emergency Relief. It is a "last resort" funding source for people who can demonstrate they have exhausted funding from other possible resources and are unable to get services restored. The application process is the same as for State Emergency Relief.


Related Stories:

Detroit Water Department: 'Shutting Off Water Is Something We've Always Done'

Actor Mark Ruffalo Protests Water Shutoffs In Detroit: 'It's An Absolute Travesty'

Hundreds Turn Out To Protest Detroit Water Shutoffs


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