Awards And Certifications From November 29

SunTel Services Achieves Top Customer Satisfaction Score; Achieves Avaya Connect Gold Certification: SunTel Services, a complete provider of services for voice, data and unified networks to businesses in Michigan, announced today that it has succeeded in earning a top customer satisfaction rating and met requirements needed to maintain its Gold Channel Partner status with Avaya, a leading global provider of business communication, solutions and services. The Avaya Connect Gold certification demonstrates that the SunTel Services team has developed comprehensive skills to help small-to-large size businesses transform their operations with Avaya's industry-leading unified communications, collaboration and contact center solutions. Gold-certified channel partners must meet rigorous service delivery and customer satisfaction criteria. In customer satisfaction survey results, SunTel exceeded Gold Channel Partner requirements and achieved a rating of 4.63 out of 5, well beyond the required minimum score of 3.1. The company was rated on its overall service, sales, technical expertise, organization, pro-activeness, installation and support services and more. The company also passed Avaya's dealer service assessment, which examined SunTel's processes, operations, service center, install team, support team, test equipment, and facilities were meticulously examined. SunTel exceeded the number of required technical certifications needed to authorize the company to provide complete Avaya solutions to its customers. SunTel sells Avaya business communications systems to customers across Michigan and recently nearly doubled its sale of Avaya products. Acting as a technology partner to its more than 1,000 customers, SunTel works to provide total business communication solutions by taking a full life-cycle approach -- from designing, engineering and installing customized systems, to servicing them via its Customer Care Center. More at www.suntel.com.