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ForeSee released its February Contact Center Benchmark, which allows companies to determine how the contact center experience they provide compares to industry averages and customer expectations.
An single-engine airplane skidded to a stop at Willow Run Airpor after the pilot forgot to put down the landing gear.
Sologic, formerly Apollo Associated Services, said Thursday it had introduced Causelink root cause analysis software.
Beaumont Health System has partnered with New York City-based Accelion Inc., a home care management services provider, to help meet the needs of the growing aging and chronically ill population.
Marvel Technologies Inc. Thursday announced the availability of CompEz, a compensation planning system for use with SAP applications.
A new policy in Michigan that encourages local governments to collaborate and combine operations appears to be working, but it also carries a risk of producing unintended consequences, a new survey by the University of Michigan reports.
The latest event and meeting notices from Michigan's technology-focused companies, institutions and groups
The latest staffing, leadership and boardroom news from Michigan's technology-focused companies, institutions and groups
The latest awards and certifications earned by Michigan's technology-focused companies and institutions
Supposedly, an agitated caller made reference to the nationally-known Trayvon Martin case in Florida.
"Why is Detroit in crisis? We bailed out the automotive industry but the city has not been able to be part of that." Jesse Jackson told Carol Cain.
The Executive Director of the Detroit/Wayne County Port Authority is looking for support of his effort to amend a state law that bans ships from dumping ballast water in Michigan waterways.
A task force involving several law enforcement agencies has been rounding up felons for the past few days, wanted for parole violations including child sexual assault and stalking.
Fire officials are investigating after a man was injured in an Ann Arbor house explosion Monday morning. CBS News Detroit's Jordan Burrows gives the latest updates from the scene.
The Michigan State Spartans celebrated a weekend of commencement ceremonies.
Families poured in to check out this Michigan treasure.
The City of Detroit's Easter Fun Fest returns to provide families an opportunity to not only get outside and be active, but ring in the holiday with some fun.
Mixed media artist Donald Calloway has been creating art in some form or fashion most of his life. His art studio takes you on a journey, as his creative collection of his art runs the gamut.
Soon after a positive test, Dorfman found himself hospitalized, on a ventilator and in a medically induced coma.
It has been 12 days since anyone has seen Armani Kelly, Montoya Givens and Dante Wicker. Now, a Facebook live video conversation has surfaced where Kelly is seen talking with three men about coming to Detroit only two days before he went missing.
A Plymouth man's cancer diagnosis hit the reset button on how he lived his life. Since then, he and his family have been giving back to others facing the same struggles.
The Sphinx organization gives a platform to Black and Latinx performers of all ages.
