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After the Morning Insiders told you about a family's outrageous battle with Google, we heard from people with similar horror stories around the world.
Many people described infuriating struggles with customer service at Google, but some made it seem like dealing with the tech giant is a snap.
The Google website might be helpful. But dealing with real, live, breathing human beings at the tech giant can be infuriating.
CBS 2 Morning Insider Lauren Victory investigates an outrageous battle for a customer trying to return a broken Pixel cell phone.
Google's lack of wearables has been a blind spot that it is fixing with the Fitbit purchase and the upcoming launch of its earbuds, the Pixel Buds, this spring, UBS analyst Eric Sheridan said in a research note.
Google's video site YouTube has been fined $170 million to settle allegations it collected children's personal data without their parents' consent.
There are also wheelchairs, prosthetic arms and legs, as well as a new guide dog and an ear with a hearing aid.
In the days after Jussie Smollett said he was the victim of a racially motivated attack, there was a spike in interest in his story.
The measure would require commercial services with more than 100 million active monthly users to disclose to their customers and financial regulators the types of data they collect.
YouTube is updating its hate speech policies to prohibit videos with white supremacist and neo-Nazi content.
The moves come as Walmart is trying to compete better with Amazon and other technology companies.
Google CEO Sundar Pichai kicked off the company's annual developer conference Tuesday with updates to Google's artificially intelligent voice assistant.
Contract workforces are common in the tech industry and often get paid less and have fewer perks than full-time employees working for tech giants.
It comes at a time when big tech companies around the world are facing increasing regulatory pressure and fierce political attacks over privacy violations, online misinformation, hate speech and other abuses.
The Google users who sued argued that the search engine sends website operators potentially identifying information when someone clicks on a link produced by a search.
Google on Tuesday unveiled a video-game streaming platform called Stadia, positioning itself to take on the traditional video-game business.
Google will add hundreds of new jobs to its Chicago offices as part of a national expansion plan, which will bring its new finance division to the tech giant's campus in the Fulton Market district.
Waymo made the announcement after the state's economic development board approved an $8 million incentive grant. The state said the $13.6 million project will create 100 new jobs and potentially 300 more later.
A recent "Bird Box challenge" featured videos of people engaging in activities while blindfolded. People also were sickened in a challenge that involved eating Tide detergent pods.
Minneapolis-based Xcel Energy disclosed the data center project in a regulatory filing. The Google facility proposed in Becker would mark one of the largest private construction projects in recent state history and create about 50 full-time tech jobs.
"Self-driving technology is new to many, so we're proceeding carefully with the comfort and convenience of our riders in mind."
Among other things, lawmakers are expected to grill him on whether Google rigs its influential search engine to stifle conservative voices.
Hundreds of Google employees in Chicago walked out of their Fulton Market District office building on Thursday, as part of a global protest of the company's handling of sexual harassment cases.
The new 100,000-square-foot offices at Carpenter and Lake streets won't be ready until fall 2019, in what eventually be a 12-story building.
In a surprise announcement, two-term Chicago mayor Rahm Emanuel said he is withdrawing from the 2019 mayoral race. Here are a few fast facts about the mayor that help define his seven year reign in office.
Only a couple of nights after severe storms brought 11 tornado touchdowns to northern Illinois and Northwest Indiana, another storm system was to blame for even more damage.
The Merrillville community is still grappling with the destruction caused by an EF-2 tornado that tore through neighborhoods.
The Rymeck family is thanking the journalist who was on the scene after their home was destroyed and came to their aid.
The New York Knicks captured their first NBA championship since 1973 with a 94-90 win over the San Antonio Spurs in Game 5 of the NBA Finals on Saturday night.
The ages of the victims range from 16 to 31.
Paramount Skydance's $110 billion acquisition of Warner Bros. Discovery would not harm U.S. consumers or weaken competition, DOJ antitrust enforcers said.
Illinois Gov. JB Pritzker signed a bill Friday that restricts the sale of intoxicating hemp products to the same ages as recreational marijuana.
A federal appellate court denied a last-minute attempt by the Trump administration to stop the removal of President Trump's name from the Kennedy Center on Friday.
The Pentagon on Friday released a new group of documents and videos related to UFOs, or UAPs, with 72 more documents, images and recordings.
Multiple floors of the Pentagon were locked down for several hours Thursday morning and hazmat crews were deployed for what authorities had described as a "hazardous materials incident."
An Illinois law banning "swipe fees" on taxes and tips — already delayed twice by lawmakers — appears to be on life support after a federal judge that once permitted it issued a permanent injunction against it this week.
A new study from the Cook County Treasurer's office underlines growing concerns about the impact the Illinois megaprojects bill could have on the county's property tax base and overall fiscal health.
As thousands of Chicagoans wrap up road trips over the Memorial Day holiday weekend, gas prices in the city have reached the highest levels seen in four years.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Dr. Peter Stafford was working with a missionary group in the Congo when he came down with the virus last month.
While 330 Ebola infections are confirmed in central Africa and huge challenges remain, hundreds more suspected cases "have been cleared out," the WHO says.
June is World Infertility Awareness Month, and Northwestern Medicine on Monday shared the story of a woman who is celebrating the birth of her second child after a tumor disrupted her fertility.
The Centennial Park Aquatic Center in the southwest Chicago suburb of Orland Park has been closed to the public after two recent cases of E. coli infection.
Menopause can feel like a major turning point for millions of women, with symptoms like fatigue, weight gain, and brain fog can make women feel like their bodies aren't their own.
Daley's Restaurant, known as Chicago's oldest, has served Chicago's Woodlawn neighborhood for more than 130 years.
Walgreens is set to close in Chicago's Chatham neighborhood on Thursday, and there's growing concern about where families will get their medications.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Forty years ago last weekend, crowds turned out for the Chicago Blues Festival — an event studded with a roster of stars for a spectacle that's still talked about today.
Visitors will soon be able to check out the set from CBS' "The Late Show with Stephen Colbert" in Chicago, at the Museum of Broadcast Communications.
"Schmigadoon!" — which was tied for the most nominations, with 12 — won Best Musical, and "Liberation" took home the honor of Best Play at the 2026 Tony Awards.
Anthony Head played librarian and mentor Rupert Giles in "Buffy the Vampire Slayer" and recently appeared in "Ted Lasso."
Chicago Bears quarterback Caleb Williams is on the cover of Madden NFL 27, the first Bear ever to grace the primary cover of the massively popular video game.
A tree was completely uprooted near 156th Street and Burnham Avenue in Calumet City.
Key mediators in Pakistan say details are expected to be finalized within 24 hours, and a signing ceremony is still scheduled for Sunday. Iran's foreign minister says Sunday is unlikely but expressed optimism that they could work out a deal in a matter of days.
According to the alderman's office, Sigcho-Lopez and his three children were asleep inside the home at the time.
A judge had granted the center's request for additional time to fully remove President Donald Trump's name and gave the organization until noon Eastern Time on Saturday.
The event gives people who have been affected by suicide the opportunity to support each other, share their experiences, and create a culture that's smarter about mental health.
According to the alderman's office, Sigcho-Lopez and his three children were asleep inside the home at the time.
The Merrillville community is still grappling with the destruction caused by an EF-2 tornado that tore through neighborhoods.
Two men were killed and a woman was critically injured after a shooting in Chicago's West Englewood neighborhood just before 1 a.m. Saturday.
Only a couple of nights after severe storms brought 11 tornado touchdowns to northern Illinois and Northwest Indiana, another storm system was to blame for even more damage.
The National Weather Service confirmed multiple tornado touchdowns on June 11 across Illinois and Indiana.
The Crisis Alternative Response Evanston, or CARE, team responds to calls that, before July 2024, would have been lumped into police calls.
The system will provide all heating, cooling, and ventilation for the high school's new physical education facilities and contribute to the school system, saving the district nearly $400,000 a year.
The forecast for a summer reopening of West Suburban Medical Center in Oak Park is growing cloudy, as negotiations continue between the owners and landlord, after the safety net hospital abruptly shuttered its doors in March.
The Obama Presidential Center has been built with sustainability literally in its foundation. But its infrastructure for clean energy, environmentalism and climate change resiliency will also help the communities around it on Chicago's South Side.
A driver in Carol Stream says a band of hungry squirrels caused nearly $30,000 in damage to three different luxury vehicles because of plant-based parts they view as a tasty snack.
The New York Knicks captured their first NBA championship since 1973 with a 94-90 win over the San Antonio Spurs in Game 5 of the NBA Finals on Saturday night.
The 27-year-old Yamamoto struck out seven in his fourth consecutive victory. He threw 109 pitches, 74 for strikes.
NBA star James Harden was booked into jail and released on bond less than 2 hours later.
Chase Meidroth had three hits and two RBIs, and the Chicago White Sox beat the depleted Los Angeles Dodgers 8-2 in a matchup of division leaders.
Quarterback Caleb Williams and the Chicago Bears had one final minicamp practice on Thursday before they split from Halas Hall to enjoy their last taste of freedom ahead of next month's real training camp.
It's the second time this year that authorities detained a stowaway holding a huge stash of drugs in the same harbor.
Police in the northwest Chicago suburb of Arlington Heights have released a sketch of a man accused of attacking and choking a woman this past weekend.
A fourth man has been charged in connection with a string of burglaries targeting video gambling terminals in Chicago's west and southwest suburbs since late last year.
A man has been charged with multiple acts of mail theft and burglary in the Chicago area dating back up to three years.
Chicago police on Wednesday released a surveillance image of someone they said was spotted fleeing the scene as a cross burned in Grant Park.
