Is Dealing With Google Customer Service A Dream Or A Nightmare? One Family's Horror Story Touches A Nerve
Many people described infuriating struggles with customer service at Google, but some made it seem like dealing with the tech giant is a snap.
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Many people described infuriating struggles with customer service at Google, but some made it seem like dealing with the tech giant is a snap.
The Google website might be helpful. But dealing with real, live, breathing human beings at the tech giant can be infuriating.
CBS 2 Morning Insider Lauren Victory investigates an outrageous battle for a customer trying to return a broken Pixel cell phone.
Google's lack of wearables has been a blind spot that it is fixing with the Fitbit purchase and the upcoming launch of its earbuds, the Pixel Buds, this spring, UBS analyst Eric Sheridan said in a research note.
Google's video site YouTube has been fined $170 million to settle allegations it collected children's personal data without their parents' consent.
There are also wheelchairs, prosthetic arms and legs, as well as a new guide dog and an ear with a hearing aid.
In the days after Jussie Smollett said he was the victim of a racially motivated attack, there was a spike in interest in his story.
The measure would require commercial services with more than 100 million active monthly users to disclose to their customers and financial regulators the types of data they collect.
YouTube is updating its hate speech policies to prohibit videos with white supremacist and neo-Nazi content.
The moves come as Walmart is trying to compete better with Amazon and other technology companies.
Google CEO Sundar Pichai kicked off the company's annual developer conference Tuesday with updates to Google's artificially intelligent voice assistant.
Contract workforces are common in the tech industry and often get paid less and have fewer perks than full-time employees working for tech giants.
It comes at a time when big tech companies around the world are facing increasing regulatory pressure and fierce political attacks over privacy violations, online misinformation, hate speech and other abuses.
The Google users who sued argued that the search engine sends website operators potentially identifying information when someone clicks on a link produced by a search.
Google on Tuesday unveiled a video-game streaming platform called Stadia, positioning itself to take on the traditional video-game business.
Google will add hundreds of new jobs to its Chicago offices as part of a national expansion plan, which will bring its new finance division to the tech giant's campus in the Fulton Market district.
Waymo made the announcement after the state's economic development board approved an $8 million incentive grant. The state said the $13.6 million project will create 100 new jobs and potentially 300 more later.
A recent "Bird Box challenge" featured videos of people engaging in activities while blindfolded. People also were sickened in a challenge that involved eating Tide detergent pods.
Minneapolis-based Xcel Energy disclosed the data center project in a regulatory filing. The Google facility proposed in Becker would mark one of the largest private construction projects in recent state history and create about 50 full-time tech jobs.
"Self-driving technology is new to many, so we're proceeding carefully with the comfort and convenience of our riders in mind."
Among other things, lawmakers are expected to grill him on whether Google rigs its influential search engine to stifle conservative voices.
Hundreds of Google employees in Chicago walked out of their Fulton Market District office building on Thursday, as part of a global protest of the company's handling of sexual harassment cases.
The new 100,000-square-foot offices at Carpenter and Lake streets won't be ready until fall 2019, in what eventually be a 12-story building.
In a surprise announcement, two-term Chicago mayor Rahm Emanuel said he is withdrawing from the 2019 mayoral race. Here are a few fast facts about the mayor that help define his seven year reign in office.
Google has revised a help page that erroneously described how its "Location History" setting works, clarifying for users that it still tracks their location even if they turn the setting off.
A LaPorte County Sheriff's Office deputy was shot at Franciscan Health hospital in Michigan City, Indiana, Friday morning, police confirmed.
A man was critically injured in a shooting in Chicago's West Englewood neighborhood early Friday morning.
Funeral services will be held on Friday morning for fallen Chicago firefighter Steven Decker, who died during a training exercise last week.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
May is ALS Awareness Month, and a Chicago couple is tackling the devastating disease head-on.
Illinois lawmakers are considering legislation that a major gun rights organization says would effectively ban one of the nation's most popular types of firearms.
Federal prosecutors have dismissed all charges against the four remaining members of the so-called "Broadview Six," a group of protesters who were arrested outside the U.S. Immigration and Customs Enforcement facility in Broadview last fall.
The new fund to provide payouts to those who say the legal system was "weaponized" against them raised immediate questions about its legality, implementation and enforcement.
There's a new push in Springfield to get gun manufacturers to foot some of the bills for the costs of gun crime; expenses like ambulances, funerals, lost wages, and more.
Former Cuban leader Raúl Castro was indicted by a U.S. grand jury in connection with the Cuban military's fatal downing of two planes in 1996 — an escalation in the U.S. pressure campaign against the Cuban government.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Chatham residents say they're losing a vital resource as Walgreen's prepares to close its store near 86th and Cottage Grove.
According to AAA, the average price of a gallon of regular gas in Chicago was $5.17 on Friday, up from $3.75 a year ago.
Peoples Gas and North Shore Gas Company customers are likely to see minor credits on their bills for the next three years, thanks to a $125 million settlement agreement announced Thursday by Illinois Attorney General Kwame Raoul.
A person suspected of having hantavirus in Winnebago County, Illinois, turned out to be a false alarm, officials said Monday.
The DuPage County Health Department has confirmed its first positive tests for West Nile virus in pools of mosquitoes this year.
The Kane County Health Department was set Monday to offer a free mental health awareness webinar.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Engineers at Northwestern University have created a wireless polygraph to detect stress.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Flight attendants at Chicago-based United Airlines have approved a new labor contract, marking their first pay increases in six years.
The Chicago Fire FC announced Wednesday morning that its new stadium in the South Loop will be named McDonald's Park.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
The Museum of Broadcast Communications in Chicago already has one of Stephen Colbert's old desks, and now it will receive the whole "Late Show" set.
A new internet tool developed with the help of the University of Chicago is making it possible for music listeners to identify songs that were created using artificial intelligence.
Lee Mendelson Film Productions alleges the U.S. Department of the Interior illegally used the jazzy tunes in social media posts and a video game.
"The Late Show" host Stephen Colbert is marking the end of an iconic late-night franchise on CBS.
Police are responding to a shooting at Franciscan Health in Michigan City on Friday morning.
Memorial Day weekend travel is underway at Chicago airports.
Funeral services will be held on Friday morning for fallen Chicago firefighter Steven Decker, who died during a training exercise last week.
Stephen Colbert signed off "The Late Show" one last time on Thursday night.
Meteorologist Laura Bannon has the extended forecast.
A suspect is in custody after a LaPorte County deputy was shot at Franciscan Health hospital, Michigan City police said.
Funeral services will be held on Friday morning for fallen Chicago firefighter Steven Decker, who died during a training exercise last week.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
With this upcoming Memorial Day weekend marking the unofficial start to summer, water safety is top of mind for swimmers and boaters alike as Chicago's beaches prepare to open for the season on Friday.
A man was critically injured in a shooting in Chicago's West Englewood neighborhood early Friday morning.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
Pothole complaints continue everywhere, but especially on one street in the Pullman neighborhood on the South Side of Chicago.
People in Lincoln Park and Lakeview have rallied against a plan to build a new industrial ComEd electrical substation in their neighborhoods, pushing local and state leaders to get involved.
Monday marks one year since Illinois enacted Karina's Law — legislation aimed at taking firearms out of the hands of people accused of domestic abuse.
Tenants at a South Shore apartment building said they've noticed their rent fluctuating by hundreds of dollars a month due to a change in how their utility billing system is set up.
This year, the road to the Final Four was literally short for Northwestern women's lacrosse. This weekend's NCAA semifinals and national championship game are being held on the Wildcats' turf along the lakefront.
The Bears are throwing cold water on Mayor Brandon Johnson's bid to keep them in Chicago as the team seeks a new stadium.
Kyle Busch's family earlier Thursday announced he had been hospitalized with a "severe illness."
Kyle Harrison struck out 11 in seven dominant innings and the Milwaukee Brewers beat the sloppy Chicago Cubs 5-0 to sweep the first series this season between the NL Central rivals.
Jhonny Pereda hit his first MLB homer, Randy Arozarena also went deep and scored three runs, and the Seattle Mariners beat the Chicago White Sox 5-4.
Federal prosecutors have dismissed all charges against the four remaining members of the so-called "Broadview Six," a group of protesters who were arrested outside the U.S. Immigration and Customs Enforcement facility in Broadview last fall.
Burglars broke into Salerno's on Tap in Chicago's West Town community early Thursday morning.
A former volleyball coach from Elburn, Illinois, has been charged in a sexual assault case dating back more than 25 years.
Chicago police on Wednesday were searching for seven people in connection with an armed robbery at the Thorndale CTA Red Line stop earlier this month.
A man was shot in the legs early Wednesday morning in Chicago's Irving Park neighborhood.
