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Customer relations management can be a great asset in understanding what customers think of your business and improving sales strategies.
Investigators say the staff at the Crowell Kindergarten Center in Haverhill too often resorted to physically holding students down, and sometimes forced them into isolation for too long, for the wrong reasons.
Police were unable to find a man suspected in a Boston shooting.
Imodium is a popular over-the-counter medication used to treat diarrhea.
Millions of Americans have turned to plant-based milk as an alternative to cow's milk, but which variety is the healthiest?
Former Republican presidential candidate Mitt Romney says he'll announce on Feb. 15 if he'll run for the Utah Senate seat held by Orrin Hatch.
What's a Super Bowl party without some munchies?
It'll help you build Starbucks rewards even if you're using it to buy stuff outside of the coffee shops.
A bullet was found inside Hopkinton High School Thursday morning.
Zoots locations in Massachusetts will re-open for one day on Friday so customers can retrieve their clothes.
The Pulitzer Prize-winning editor of a Massachusetts newspaper group says he has been fired for seeking pay equity for women in the newsroom, but his publisher says that is not true.
Not getting paid on time could cause permanent damage to your company, particularly if you were counting on the payment.
A heating unit is being eyed as the potential cause of a fire that left about $900,000 in damage at two Brookline townhouses early Thursday morning.
This year will finally be the year Eagles fans have long dreamed of. With a victory over the New England Patriots on Sunday in the Super Bowl, the Eagles will finish the job of a season few saw coming.
With just a few days to go until Super Bowl LII, the New England Patriots have been dealing with a few off-field issues that have caused a bit of a distraction with their franchise quarterback. At the same time, they're also concerned about the well-being status of their star tight end.
Leon Powe, who won a championship with the Celtics in 2008, previews the NBA Finals between Boston and Dallas.
Alyssa Andrews has your latest weather forecast.
Massachusetts State Police Sgt. Yuriy Bukhenik testified about what evidence was - and wasn't - recovered in the Karen Read murder case. WBZ-TV's Penny Kmitt reports.
A Massachusetts woman was arrested Thursday morning after police said she shot her parents outside her home, killing her mother and injuring her father. WBZ-TV's Beth Germano reports.
The Martha's Vineyard Food & Wine Festival kicks off and there's much to look forward to.
The jury in Lindsay Clancy's murder trial can't come to a unanimous decision, they told the judge Tuesday.
Massachusetts is holding its 2026 primary election on Tuesday, with the ballot featuring a Senate race between Ed Markey and Seth Moulton.
After a man sold his pickup truck on eBay he said the company held onto half his money - nearly $12,000. Here's how it was resolved.
A beach on Martha's Vineyard in Massachusetts is closed to swimming after a woman suffered a potential shark bite on Monday afternoon.
A woman who was pulled from a pond in Acton, Massachusetts on Friday has died after an incident that also claimed the life of her young grandson.
In Massachusetts, one high school explained steps it has taken to try and reduce head injuries.
This year, ER visits for tick bites have increased dramatically, corresponding with a new threat: a rise in Alpha-gal syndrome (AGS), where one bite from a lone star tick can make you violently allergic to red meat. How can you best avoid tick bites?
Moderna and Merck announced study results that reflect a "landmark moment" in treatment for one of the deadliest forms of skin cancer.
Sydney Towle, known for her social media content about living with a rare form of cancer called cholangiocarcinoma, died Wednesday in Bethesda, Maryland.
Massachusetts has seen more than 100 cyclospora cases this summer, with some linked to lettuce.
After a man sold his pickup truck on eBay he said the company held onto half his money - nearly $12,000. Here's how it was resolved.
A windshield replacement error knocked out the safety features in Meg Burke's car. When she paid nearly $500 to get it fixed, she couldn't get Safelite to pay her back, so she called the I-Team's Call for Action.
A man accused of heading up a violent gang is facing witness intimidation charges after he allegedly threatened a Massachusetts State Police trooper.
A young Roxbury mom says her car was supposed to be in an auto repair shop; instead, it was out on the road and it came back with more issues.
The device was found in the shower area of a women's locker room at Mass General Brigham's off-campus research lab facility.
Barney Frank, a Democrat who represented Massachusetts in Congress for 32 years, has died. He was 86 years old.
Both the Trump and Healey administrations are using government websites to blame each other for the shutdown.
Which party stands to take more of the blame from voters for the government shutdown? Here's what a new poll says.
A UNH Survey Center/Granite State poll shows John Sununu crushing Scott Brown by 23 points among likely primary voters in New Hampshire.
Seth Moulton said he's running against Sen. Ed Markey because "our party leaders are clinging to that old playbook."
The immersive WNDR Museum in Boston's Downtown Crossing is set to close down just two years after it opened.
Panera Bread is moving its headquarters from St. Louis to Weston, Massachusetts.
Breaking Grounds Cafe, a Peabody, Massachusetts coffee shop known for employing people with disabilities, is closing.
The buildings that house the Somerville Theatre and the Capitol Theatre in Arlington, Massachusetts are for sale.
Golden Temple and Party Favors in Brookline are closing after a combined 100 years in business.
Beauport, the Sleeper-McCann House has become one of New England's most imaginative seaside estates.
Blending clean modern lines with the warmth of a classic seaside retreat, this stunning North Shore coastal home was designed to feel both elevated and inviting.
Set across thirty acres of rolling lawns, wooded trails, and contemporary outdoor art, deCordova Sculpture Park and Museum invites visitors to experience art in the landscape.
James Beard Award-winning chef and restaurateur Karen Akunowicz has become known for her bold, Italian-inspired cooking and unmistakable culinary voice.
Just a short drive from Newport, the Norman Bird Sanctuary spans 300 acres of fields, forests, and coastal trails with sweeping views and more than six miles of hiking paths.
Trevor Story drove in the winning run with a bases-loaded single in the 10th inning, lifting the Red Sox to a 9-8 comeback victory over the Mariners.
The New England Patriots are bringing back their fan-favorite "Pat Patriot" throwback uniforms again this year, wearing them twice during home games at Gillette Stadium.
The New England Patriots have finalized their initial 53-man roster after making a final round of cuts and also adding offensive line depth with a trade Sunday afternoon.
Austin Wells homered twice in a nine-run eighth inning, and the Yankees widened their lead in the AL wild-card race with a 16-1 win over the Red Sox on Sunday.
Outfielder Roman Anthony and shortstop Trevor Story were both added back to the roster Sunday ahead of the team's series finale against the rival New York Yankees.
A blue marlin weighing 1,260 pounds was caught by a charter fishing boat off Massachusetts.
Natick says it is installing a new floating boardwalk across Pickerel Pond.
Rising ocean temperatures are drawing more hammerhead sharks to New England waters, researchers say.
Some of the oldest military veterans in Massachusetts were honored with special flights on Friday in a World War II-era aircraft.
After marrying Taylor Swift and Travis Kelce, Adam Sandler went to Nantucket in search of a basketball court.
