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Despite delays, air travelers complaining less

Name: Despite delays, air travelers complaining less
Uploaded: 2014-02-11T09:52:45-0500
Duration: 1 min 22 s
Description: A government report says consumer complaints against airlines dropped by 14 percent in 2013, even though one out of every five flights arrived to their destinations late. Jericka Duncan reports.

A government report says consumer complaints against airlines dropped by 14 percent in 2013, even though one out of every five flights arrived to their destinations late. Jericka Duncan reports.