Watch CBS News

911 centers facing staff shortages, outdated tech, other issues

Name: 911 centers facing staff shortages, outdated tech, other issues
Uploaded: 2023-08-08T10:31:00-0400
Duration: 3 min 4 s
Description: A recent survey shows emergency call center workers are facing high call volumes, outdated technologies and insufficient support. The National Emergency Number Association found over 80% of call centers face staffing shortages. Charles Cullen, president of the association, joined CBS News to discuss the issues.

A recent survey shows emergency call center workers are facing high call volumes, outdated technologies and insufficient support. The National Emergency Number Association found over 80% of call centers face staffing shortages. Charles Cullen, president of the association, joined CBS News to discuss the issues.