PLANO (CBSDFW.COM) - An update now to a Consumer Justice investigation into a company trying to fine customers and void their warranty over a negative review.
According to the franchise manager at the Premier Pools & Spas corporate office, the Plano location has removed the clause threatening to bill customers $3,500 if they write a disparaging review.
PP&S sent Kasey and Michael Corcoran a $3,500 bill and a letter threatening to void their warranty after Kasey wrote reviews on google and the Better Business Bureau.
She was unhappy with the company's customer service after paying them nearly $80,000 for an outdoor kitchen and pool.
The company said she was in violation of the non-disparagement clause in their contract.
However, Congress passed a federal law banning businesses from using those clauses in late 2016.
The Corcoran's told CBS 11 News they had also been waiting months for PP&S to fix their drains and a broken light.
Days after our story, they said employees were at the home starting on those repairs.
Controversial Comment Clause Out Of Contracts Thanks To 'Consumer Justice'
/ CBS Texas
PLANO (CBSDFW.COM) - An update now to a Consumer Justice investigation into a company trying to fine customers and void their warranty over a negative review.
According to the franchise manager at the Premier Pools & Spas corporate office, the Plano location has removed the clause threatening to bill customers $3,500 if they write a disparaging review.
PP&S sent Kasey and Michael Corcoran a $3,500 bill and a letter threatening to void their warranty after Kasey wrote reviews on google and the Better Business Bureau.
She was unhappy with the company's customer service after paying them nearly $80,000 for an outdoor kitchen and pool.
The company said she was in violation of the non-disparagement clause in their contract.
However, Congress passed a federal law banning businesses from using those clauses in late 2016.
The Corcoran's told CBS 11 News they had also been waiting months for PP&S to fix their drains and a broken light.
Days after our story, they said employees were at the home starting on those repairs.
Featured Local Savings
CBS News Texas
Carbonara Ristorante hit with consumer alert by Allegheny Co. Health Department
Several Pittsburgh-area hospitals at risk of closing, new report claims
Philadelphia City Council's "ICE Out" bills become law, limiting city cooperation with immigration enforcement
Oak Forest woman thanks doctors and nurses who saved her and her baby
DOJ sues Minnesota over efforts to regulate greenhouse gas emissions
Haltom High School teacher resigns, turns himself in for allegations of having improper relationship with student, school officials say
You could get a speeding ticket without police seeing you, if new traffic camera bill passes in Massachusetts
Xcel Energy crews work to restore power outages caused by spring snowstorm