Southwest grilled over holiday meltdown
Southwest Airlines Chief Operating Officer admits the airline "messed up" over the holidays. Nikole Killion has the latest from Capitol Hill.
Watch CBS News
Southwest Airlines Chief Operating Officer admits the airline "messed up" over the holidays. Nikole Killion has the latest from Capitol Hill.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
A FedEx cargo jet was attempting to land when a Southwest Airlines jet was cleared to take off from the same runway, the FAA said.
Senators Ed Markey and Richard Blumenthal have introduced legislation calling for an airline passenger bill of rights. It follows the meltdown with Southwest Airlines that impacted thousands of flights. CBS News' Kris Van Cleave reports.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Video of former House Speaker Nancy Pelosi's husband, Paul, being attacked will be made public following a ruling by a California judge. The Transportation Dept. is examining whether Southwest Airlines knowingly over-sold flights last month, leading to a nationwide travel meltdown. Southwest blames the disruption on winter weather. And doctors in Texas separated conjoined twins in a historic 11-hour surgery. Both babies are recovering well.
It's estimated that Southwest Airlines will have to pay out over $400 million in refunds to passengers after major delays and cancellations over the holidays. CBS News senior travel adviser Peter Greenberg joins "CBS News Mornings" to explain how the Department of Transportation could get involved.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest Airlines is offering passengers who had their flights canceled or delayed by more than three hours 25,000 rewards points, which amounts to about $300 in airfare.
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines canceled thousands more flights Thursday as it continues to contend with large-scale systemwide failures which have stranded scores of holiday travelers. CBS News correspondent Michael George reports from LaGuardia Airport with the latest.
Southwest Airlines canceled thousands more flights on Thursday, but said it expects to return to normal operations Friday. Michael George reports.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
The travel nightmares continue for Southwest Airlines passengers who remain stranded as the airline continues to cancel thousands of flights daily. Amid the chaos, frustrated travelers have been unable to reach customer service. Tanya Rivero has the latest.
The Biden administration is getting involved after a major meltdown causing delays and cancellations of thousands of Southwest Airlines flights across the U.S. Captain Michael Santoro, vice president of the Southwest Airlines Pilots Association, joins CBS News to discuss the problems what what it will take to fix things.
Frustrations are sky-high among travelers facing the brunt of Southwest Airlines' meltdown. On Tuesday, Southwest canceled more than 2,600 flights, more than two-thirds of its scheduled routes. Tanya Rivero reports.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Thousands of travelers have been stranded at airports as a massive storm snarled travel across North America.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Trump says he scrapped a planned attack on Iran at the request of Gulf allies as "serious negotiations" on a peace deal are underway.
Survivors say they'd asked for more medical support before the Iranian drone strike that killed six U.S. soldiers at their command post in Kuwait in the war's first 24 hours.
President Trump endorsed Texas Attorney General Ken Paxton on Tuesday in the Texas Senate race, seeking to bring to an end a costly contest just a week ahead of the scheduled runoff.
One Republican lawyer close to the administration told CBS News that they expect the fund to face court challenges even though "a lot of people in MAGA world are already counting their money."
A security guard who was among the victims killed in a shooting at the Islamic Center of San Diego is being hailed for his heroism and bravery during the attack.
There is concern among some in the Justice Department that the pending charges against him are weak, sources said.
President Trump has been openly mulling a takeover of Cuba similar to the operation that toppled Venezuela's Nicolás Madoro. What it would mean for the regime's leaders remains to be seen. Here are some of the figures to watch.
Voters are going to the polls Tuesday for primaries in several states, including the most expensive House primary in history.
Investigators have been looking at a handful of Chinese firms that together control the majority of unrefrigerated shipping container manufacturing around the globe, the sources said.
A summer job was once a seasonal tradition for millions of American teenagers. No more — here's why fewer young people are expected to clock in when school ends.
Polymarket users can now trade on private companies' valuations, IPOs and secondary market activity.
Buyers can still find lower-cost homes in some midsize cities, especially across the Rust Belt and Sun Belt, a new analysis finds.
Many Americans are signaling disapproval of the technology amid fears that it will eclipse already competitive entry-level jobs.
President Trump endorsed Texas Attorney General Ken Paxton on Tuesday in the Texas Senate race, seeking to bring to an end a costly contest just a week ahead of the scheduled runoff.
A summer job was once a seasonal tradition for millions of American teenagers. No more — here's why fewer young people are expected to clock in when school ends.
Polymarket users can now trade on private companies' valuations, IPOs and secondary market activity.
Buyers can still find lower-cost homes in some midsize cities, especially across the Rust Belt and Sun Belt, a new analysis finds.
Many Americans are signaling disapproval of the technology amid fears that it will eclipse already competitive entry-level jobs.
Police in Spain arrested the son of Isak Andic, the billionaire founder of the Spanish fashion brand Mango, for allegedly having played a role in his December 2024 death.
One Republican lawyer close to the administration told CBS News that they expect the fund to face court challenges even though "a lot of people in MAGA world are already counting their money."
There is concern among some in the Justice Department that the pending charges against him are weak, sources said.
President Trump endorsed Texas Attorney General Ken Paxton on Tuesday in the Texas Senate race, seeking to bring to an end a costly contest just a week ahead of the scheduled runoff.
Investigators have been looking at a handful of Chinese firms that together control the majority of unrefrigerated shipping container manufacturing around the globe, the sources said.
President Trump has been openly mulling a takeover of Cuba similar to the operation that toppled Venezuela's Nicolás Madoro. What it would mean for the regime's leaders remains to be seen. Here are some of the figures to watch.
An uptick in people skipping Obamacare premium payments in many states suggests the Affordable Care Act's rising costs are hitting home for 2026 enrollees.
A missionary doctor who was serving in Congo will receive treatment in Germany after testing positive for Ebola. Skyler Henry has the latest.
An American medical missionary in the Democratic Republic of the Congo was evacuated after testing positive for Ebola.
The virus behind the latest Ebola outbreak is the Bundibugyo virus, which is less common and there is no vaccine or treatment.
The Trump administration announced it's restricting people who don't have U.S. passports from entering the country if they have been in Congo, South Sudan or Uganda amid the Ebola outbreak.
There is concern among some in the Justice Department that the pending charges against him are weak, sources said.
President Trump has been openly mulling a takeover of Cuba similar to the operation that toppled Venezuela's Nicolás Madoro. What it would mean for the regime's leaders remains to be seen. Here are some of the figures to watch.
Iranian state media showed wedding ceremonies in Tehran for dozens of couples said to have volunteered for "self-sacrifice" in the war with the U.S.
Sana Yousaf's murder in June drew nationwide condemnation and reignited debate over women's safety.
Survivors say they'd asked for more medical support before the Iranian drone strike that killed six U.S. soldiers at their command post in Kuwait in the war's first 24 hours.
Actor Beanie Feldstein told "CBS Mornings" she and wife Bonnie-Chance Roberts are expecting a baby girl.
Actor Beanie Feldstein talks about the theme of her debut children's book, which focuses on the power of friendship. She also discusses becoming a parent soon and starring in a new film with Robert De Niro.
Rob Cesternino, a 2-time "Survivor" castaway, talks about the upcoming "Survivor 50" finale, who he think will make the final three and who is his favorite to win the game.
Golden Globe-nominated actor Hayden Panettiere shares her story and opens up about life in the spotlight as a young actor, postpartum depression and her healing journey.
Jane Pauley hosts our annual look at design. Featured: Tiny homes in your backyard; Louis Vuitton; Adobe house construction; Finland's Marimekko; domino art; Philadelphia food favorites; chandeliers; Longwood Gardens; rare maps; and director Jon Favreau of "The Mandalorian and Grogu."
A California jury on Monday unanimously dismissed Elon Musk's lawsuit against OpenAI and its top executives. CBS News legal contributor Jessica Levinson breaks down the case.
A California jury on Monday unanimously dismissed Elon Musk's lawsuit against OpenAI and Sam Altman. CBS News senior business and technology correspondent Jo Ling Kent reports.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
California jury dismissed all charges, finding that Musk missed the three-year statute of limitations to file suit.
A nine-person jury will begin deliberations Monday in Elon Musk's $150 billion civil lawsuit against OpenAI CEO Sam Altman. Rachel Metz, artificial intelligence reporter for Bloomberg, joins with more.
Independent scientists say the technology, while impressive, lacks some components to be truly considered an artificial egg.
The upcoming El Niño could trigger frequent and widespread flooding in coastal areas around the United States, even when storms aren't actively taking place, scientists warn.
The long-necked herbivore is the largest ever found in Southeast Asia, researchers said.
The last time an El Niño pattern occurred was in 2023, when the Eastern Pacific hurricane season produced 20 tropical systems.
NASA's Psyche spacecraft will slingshot past Mars on Friday, on its way toward a rare metal-rich asteroid.
Officials in San Diego took questions Tuesday about Monday's shooting at the Islamic Center of San Diego, giving new details on some of the heroic actions taken by the three victims to draw the shooters away from the children who were present at the mosque. Following the news conference, CBS News national correspondent Lana Zak provided additional reporting.
Mayor Todd Gloria joins CBS News to discuss Monday's shooting at the Islamic Center of San Diego that killed three people.
A security guard who was among the victims killed in a shooting at the Islamic Center of San Diego is being hailed for his heroism and bravery during the attack.
Video shows children fleeing the scene of a deadly shooting at the Islamic Center of San Diego on Monday. CBS News' Anna Schecter has the latest details.
A New York judge ruled on Monday on what critical evidence can be used in Luigi Mangione's state trial, including a gun and red notebook. Mangione is accused of killing UnitedHealthcare CEO Brian Thompson in 2024 and has pleaded not guilty.
The International Space Station-bound SpaceX Cargo Dragon is loaded with 6,500 pounds of needed equipment, research gear and crew supplies.
Researchers expected to find "a gradual increase in artificial light at night," but instead saw "much more nuanced patterns," NASA said.
NASA's Psyche spacecraft will slingshot past Mars on Friday, on its way toward a rare metal-rich asteroid.
NASA's Apollo 17 crew reported seeing three mysterious dots and sparks that resembled fireworks, according to new files released by the Pentagon.
Defense Secretary Pete Hegseth said in a statement that the documents "have long fueled justified speculation — and it's time the American people see it for themselves."
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
Democratic Rep. Jason Crow of Colorado had a heated line of questioning for U.S. CENTCOM commander Adm. Brad Cooper about the rules regarding quarter during a House Armed Services Committee hearing on Tuesday. On March 13, Defense Sec. Pete Hegseth said, "We will keep pushing, keep advancing, no quarter, no mercy for our enemies," while speaking about the war with Iran.
The Justice Department on Tuesday announced indictments against four Chinese shipping container manufacturers for allegedly cutting production to fix prices during the COVID-19 pandemic. CBS News senior White House reporter Jennifer Jacobs has more.
Officials in San Diego took questions Tuesday about Monday's shooting at the Islamic Center of San Diego, giving new details on some of the heroic actions taken by the three victims to draw the shooters away from the children who were present at the mosque. Following the news conference, CBS News national correspondent Lana Zak provided additional reporting.
Vice President JD Vance took questions on several different topics Tuesday during the White House press briefing. Following the briefing, CBS News correspondent Natalie Brand provided more context.
Acting Attorney General Todd Blanche faced tough questions from senators Tuesday on a number of different issues. CBS News congressional correspondent Nikole Killion has more.