Southwest Airlines "held together with duct tape," pilot says
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
Southwest Airlines
2 planes avoid crash after possible air traffic control mishap, FAA says
A FedEx cargo jet was attempting to land when a Southwest Airlines jet was cleared to take off from the same runway, the FAA said.
Airline passenger bill of rights
Senators Ed Markey and Richard Blumenthal have introduced legislation calling for an airline passenger bill of rights. It follows the meltdown with Southwest Airlines that impacted thousands of flights. CBS News' Kris Van Cleave reports.
"Passenger bill of rights" would give bumped air travelers at least $1,350
The proposed legislation also includes a limit on fees for baggage and seating.
Feds probing Southwest Airlines over "holiday debacle that stranded millions"
The company has completed 95% of reimbursements, its CEO said Thursday.
Paul Pelosi attack video to be released
Video of former House Speaker Nancy Pelosi's husband, Paul, being attacked will be made public following a ruling by a California judge. The Transportation Dept. is examining whether Southwest Airlines knowingly over-sold flights last month, leading to a nationwide travel meltdown. Southwest blames the disruption on winter weather. And doctors in Texas separated conjoined twins in a historic 11-hour surgery. Both babies are recovering well.
Southwest Airlines passengers seek refunds
It's estimated that Southwest Airlines will have to pay out over $400 million in refunds to passengers after major delays and cancellations over the holidays. CBS News senior travel adviser Peter Greenberg joins "CBS News Mornings" to explain how the Department of Transportation could get involved.
Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest gives bonus points to stranded travelers
Southwest Airlines is offering passengers who had their flights canceled or delayed by more than three hours 25,000 rewards points, which amounts to about $300 in airfare.
Southwest offers 25K reward points as "gesture of goodwill"
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest sued for not immediately refunding stranded flyers
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Southwest scrubs 160 flights as "normal" service resumes
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Southwest appears back on track to normal schedule
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Thousands of travelers still stranded
Southwest Airlines canceled thousands more flights Thursday as it continues to contend with large-scale systemwide failures which have stranded scores of holiday travelers. CBS News correspondent Michael George reports from LaGuardia Airport with the latest.
Southwest cancels more flights amid travel mayhem
Southwest Airlines canceled thousands more flights on Thursday, but said it expects to return to normal operations Friday. Michael George reports.
Why Southwest's flight cancellations snowballed
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Southwest scrubs thousands more flights as it struggles to rebound
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Holiday travelers stranded by airline chaos
The travel nightmares continue for Southwest Airlines passengers who remain stranded as the airline continues to cancel thousands of flights daily. Amid the chaos, frustrated travelers have been unable to reach customer service. Tanya Rivero has the latest.
How Southwest flight cancellations snowballed
The Biden administration is getting involved after a major meltdown causing delays and cancellations of thousands of Southwest Airlines flights across the U.S. Captain Michael Santoro, vice president of the Southwest Airlines Pilots Association, joins CBS News to discuss the problems what what it will take to fix things.
Southwest flight cancellations continue
Frustrations are sky-high among travelers facing the brunt of Southwest Airlines' meltdown. On Tuesday, Southwest canceled more than 2,600 flights, more than two-thirds of its scheduled routes. Tanya Rivero reports.
Travelers "beyond frustrated" by Southwest Airlines cancellations
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Flight canceled? Experts share advice about what you can do.
Thousands of travelers have been stranded at airports as a massive storm snarled travel across North America.
"Unruly" passenger forces Southwest flight to make emergency landing in Arkansas
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
Pilot sues Southwest after colleague stripped naked in front of her
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
White House crackdown on hidden airline fees
The Biden administration plans to propose a new rule that would require airlines to show travelers the true cost of their plane tickets. CBS News' Kris Van Cleave tells us what we can expect at checkout.
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