Massive Sacramento Xfinity internet outage was caused by vandalism, Comcast says
SACRAMENTO – The Comcast/Xfinity service outage Saturday in Sacramento was caused by vandalism, a spokesperson said on Sunday.
One of the company's utility poles was burned and a fiber wire was cut, the spokesperson said.
The massive internet outage affected thousands of Sacramento residents and a number of businesses, like Beers Books and coffee shops.
Comcast customers throughout Sacramento first started reporting internet problems around noon. According to the outage page on the Comcast website, the estimated time of restoration was originally around 5 p.m.
Comcast estimated service would be restored by around 10 p.m. Saturday. By Sunday morning, the company said they were working to restore service to a few remaining customers.
Sacramento businesses like Beers Books have also posted their frustrations, since they were in the middle of their Independent Book Store Day event when the outage took down their point-of-sale software.
"Words can't express how frustrating and deleterious this is for an independent bookstore like ours. We've invested many hours and dollars into bringing Sacramento quality and affordable books, and these weekend sales often make or break our ability to make ends meet," Beers Books wrote in an Instagram post.
The Comcast outage page lists the outage as being due to network damage, but no further details were given.
Comcast wouldn't say which of their utility poles was vandalized.
