Call Kurtis: Rent Unrewarded

SACRAMENTO (CBS13) --  Saxon Hall and his wife Anna thought they found just the right apartment last summer; cats were allowed.         

But their excitement was short lived.

"Almost a thumbs up to a thumbs down kinda' thing" he says about this experience.

They never got their hundred dollar reward card from Rent.com as promised for using the site to find their apartment.

Saxon reads their website promotion: "'don't miss our $100 prepaid visa debit gift card from rent.com… see what renters are saying.' Yeah, I'll tell you what renters are saying."

Saxon says Rent.com hits you over the head with its promotion.

"Every time you click to a different page that was on there, that was on there, that was on there. So it was like they were feedin' it to ya, and they don't hold up their end of the bargain."

He and his wife followed the rules by choosing an apartment in one of the participating complexes then sending rent.com a copy of the lease.

When they called to find out where their reward card was, "'Oh yeah, we sent that out to you.' No, we never got anything."

Over the next several months he says they called and emailed rent.com but still no card ever arrived.

According to the Better Business Bureau, rent.com has 59 complaints filed against them, most tied to the reward card promotion.

"I mean a hundred bucks is a hundred bucks. It doesn't really matter to me that much, at all, but it's just a brilliant principal. It just, it kills me."

We contacted rent.com through their parent company Viva Group, Inc., which is based in Santa Monica.

They researched Saxon's case and replied to us the same day saying "we did, in fact, send Anna her reward card last fall to the address she provided to us on her lease…"

They said the apartment number was wrong.

But we have a copy of that lease which shows the number is correct.

The company representative did say that "the card we sent was never activated ... which tells me that yes, it was lost in the mail by being sent to the wrong address.  We will be sure to take care of Anna..."

That 100 dollar reward card will help with Saxon's domestic diplomacy; Anna didn't want this apartment in the first place.

Anna says rent.com told her it's sending her a new visa debit card now that they have her correct address.