Call Kurtis: Appliance Replacement
SACRAMENTO (CBS13) - "It's been hard on me. It's been a true hardship," says Jannae Bowens.
She has been raising her two children without an oven, stove, microwave or dishwasher.
The theft of Jannae's kitchen appliances before she moved in has made day-to-day living infinitely more difficult.
"The oven and this would be the stove top right here" she says, pointing to the large hole in her counter.
She can't cook homemade meals for her kids other than what she can toast, microwave grill inside, or grill outside.
"…having to use my BBQ pit..." she says while smiling and lifting the lid on her Smokey Joe which sits on her back patio.
It's been like this since she moved into the bank-owned house.
"60 days. And it's been the longest 60 days ever. It's been horrible."
It's the first home she's bought; it's supposed to be a happy time.
Jannae found the appliances missing on the day of her walk-through inspection on September 28th, after the closing.
"I just want my appliances back" she says with frustration and an audible "Uhh!"
The bank's realtor, Keller Williams' Todd Stewart, filed a police report which interestingly states that there were "no signs of forced entry."
Jannae believes that someone let themselves in with a key carefully removed the appliances and took them.
For months now Jannae has been going round and round with the seller over who's going to replace them?
"Even though the home came with the appliances and they sold it to me like that, they still – 'it's not my fault. It's not our fault. It's your fault because it's now in your name.'"
Jannae argued that the MLS listed the property with appliances but more importantly, so did her purchase agreement.
But she got nowhere after two months.
"No answers, no resolution, and I just feel like I'm hitting a dead-end."
We had a conference call with Todd Stewart of Keller Williams.
We both wanted to know the exact day and time the property closed.
We also needed to know when the theft occurred.
That would determine who owned the house when the appliances were stolen -- and that would reveal where responsibility lies.
Before we got answers from Keller Williams, they called Jannae.
"It took them less than a day I think because Call Kurtis got involved with that. Which was a blessing in itself... And the next day they [said] we'll pay for, we'll send you a check in that amount, for the $3800."
And they did, in the amount of $3,875.45.
Jannae's next step will be to fill those holes in her kitchen and take home a valuable lesson.
"Definitely do the final walk-through before you close."
That's great advice.
When buying a home insist that you do the walk-through before you close on the purchase, that way you'll be able to get things replaced or fixed if needed and it won't come out of your pocket.
