Call Kurtis: Not All It's Cracked Up To Be

He paid 10 grand in cash. But doesn't think he got the quality of work that kind of money should've bought.

"I don't think it's worth 10 grand... No... What do you think?" asked Joe Gillis, El Dorado Hills resident.

Joe is talking about cracks more than a foot long in his stamped concrete and he's not happy with the contractor's attempt to cover them up... these dark lines.

"It looks atrocious.  I wouldn't want anybody to have this concrete," says Joe.

He hired Executive Concrete & Landscape of Folsom to landscape his front yard.  But just days after the concrete, costing $10,000, went in...

"I noticed little cracks... hairline fractures throughout the concrete," says Joe.

The company came out to fix them right away but Joe didn't like the fix.

"He started painting over them or what looked to be painting," says Joe.

Joe says it looked worse.  Executive Concrete said they'd come back after the rainy season and fix their fix!  So Joe called them in May but the company never returned to do the job.

Four months went by, a fed-up Joe complained to the Better Business Bureau. And the owner finally responded last month, promising once again to follow through.

"I'll be out there sometime next week... never saw him," says Joe.

We contacted owner, David Bloxham who says those cracks were acceptable under California guidelines but he says he doesn't like it when cracks happen and only agreed to return because he wanted a happy customer.

"Even though I wasn't held to doing it, I still had every intention of doing this project even before being contacted by you guys," says David.

He says he was busy over the summer, although he also quickly points to Joe's intimidating behavior a year ago.

"Joe's wife came out on the phone with Joe and said that if we didn't get off the property, he was going to call the cops," says David.

Joe agrees he was "unreasonable" initially. After we got involved, David finally followed through, returning to the house, resealing the entire walkway.

"As you can tell, it looks really nice, I'm really happy," says Joe.

"Thank you Joe for the business initially, sorry that things aren't exactly perfect but once they go wrong, I really want to fix them right off the back," David tells Joe.

"I appreciate you coming out to do that," says Joe.

So what about those state guidelines?

We checked and sure enough cracks less than a quarter inch wide on walkways are considered acceptable. That means in this case, David did not have to fix them.

Joe says now, he'd do business with the company again.