PITTSBURGH (KDKA) – An afternoon walk with the Dudley family was headed to where they rarely need to go: the mailbox.
Here's the deal, the Dudley's moved into their home months ago, in April. When they moved in, there was no mailbox key, thus no mail.
The Dudleys were locked out. The Dudleys started calling the post office, when they made a simple request.
"Just simply give me a new box and key," said Gena Dudley.
Now the post office says Gena didn't start complaining until a few weeks ago. She says no way, her calls started in April and there were a lot of them.
"They told me five different times they were going to do it," she said. "The one day, I called 47 times. It just kept ringing busy."
No mail delivery for three months, no way of knowing what's in the box.
"I actually have things that are supposed to be there right now and it's kind of making me upset," she said. "Just don't understand it. How hard is it to put in a mailbox? It takes five minutes, five minutes. So come do it."
That's when KDKA's Marty Griffin got involved.
We made two stops at two local post office locations, asking questions first.
First we went to the neighborhood post office. We explained that the Dudleys hadn't had mail in almost four months and that no one will change the locks.
"I find that hard to believe," one postal employee said.
After that we stopped at the main post office in West Mifflin, but they weren't interested in talking and asked us to leave.
However, they did take action. About an hour-and-a-half after we left, two postal employees hand delivered two pieces of mail to the Dudley family. The next day they installed her new boxy and sent us a statement reading:
"We take customer matters very seriously and respond to them in a timely manner always with the goal of achieving the customer's satisfaction."
For the Dudley family, there isn't a whole lot of satisfaction with the post office these days.
"For the postal service, they need to work a little bit harder to make sure people can get the things they need," said Dudley.
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