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Bed Bugs Found In 311 Call Center In City Hall

By Pat Loeb

PHILADELPHIA (CBS) – Philadelphia's 3-1-1 call center is closed after employees found a bed bug in the office, but the staff will be responding to citizens through email and social media.

Nutter administration spokesman Mark McDonald says an employee found a bed bug on the carpet in the call center's City Hall office and public property officials felt the prudent thing was to shut it down and fumigate.


"We dealt with this as soon as we found out about it. It's a pretty standard procedure, but there is an element of ick."

McDonald says the offices will re-open in the morning and until then, the staff is working remotely.

"The call center has a fairly significant outreach through social media. That will continue outside the offices as well as getting emails and responding so those activities will continue."

And if your question is about bed bugs, you'll no doubt find a new level of expertise.

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