PHILADELPHIA (CBS) - Passengers are increasingly satisfied with their flying experiences when traveling. That's according to a new study by JD Power and Associates.
Passengers gave airlines the highest marks in the study's 14-year history.
The company says tech improvements in reservations, check-in, and operations contributed to satisfaction.
Passengers still see room for improvement when it comes to in-flight amenities, though.
Alaska Airlines received the highest ratings.
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