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Wells Fargo: Error contributed to hundreds of foreclosures

Wells Fargo whistleblower speaks out
Wells Fargo whistleblower speaks out 07:52

Wells Fargo says a company mistake contributed to hundreds of foreclosures because it miscalculated customers' eligibility for mortgage modifications.

The bank said in a filing Friday the error caused about 625 customers to be denied, or not offered, loan modifications they otherwise qualified for. Foreclosures were completed in about 400 of the cases.

The customers had been using federal programs that helped families at risk of losing homes. Spokesman Tom Goyda says there's no breakdown of where the foreclosures occurred.

The error in the bank's underwriting tool lasted from 2010 until it was fixed in late 2015, an internal review found. It's the latest problem for the troubled bank, which almost two years ago disclosed it might have created 2.1 million accounts without customers' consent. It's also been fined for allegedly charging inflated fees to student loan borrowers and earlier this month agreed to pay $2.1 billion over its role in selling subprime mortgages in the lead-up to the financial crisis. 

The bank said it set aside $8 million this year to help the affected customers.

With its main corporate office in San Francisco, the bank employs thousands in Charlotte.

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