Uber will pay $148 million and tighten data security after the ride-hailing company failed for a year to notify drivers and customers that hackers had stolen their personal information, according to a settlement announced Wednesday.
Uber reached the agreement with all 50 states and the District of Columbia after a massive data breach in 2016. Instead of reporting it, Uber hid evidence of the theft and paid ransom to ensure the data wouldn't be misused.
"This is one of the most egregious cases we've ever seen in terms of notification. A yearlong delay is just inexcusable," Illinois Attorney General Lisa Madigan said in an interview with the Associated Press. "And we're not going to put up with companies, Uber or any other company, completely ignoring our laws that require notification of data breaches."
Uber, whose GPS-tracked drivers pick up riders who summon them from cellphone apps,, including driver's license information, for roughly 600,000 Uber drivers in the U.S. The company acknowledged the breach in November 2017, saying it paid $100,000 in ransom for the stolen information to be destroyed.
The hack also took the names, email addresses and cellphone numbers of 57 million riders around the world.
"None of this should have happened, and I will not make excuses for it," Dara Khosrowshahi, who Uber named as CEO last September, said in a statement when the hack was revealed late last year. "While I can't erase the past, I can commit on behalf of every Uber employee that we will learn from our mistakes."
After significant management changes in the past year, Tony West, Uber's chief legal officer, said the decision by current managers was "the right thing to do."
"It embodies the principles by which we are running our business today: transparency, integrity and accountability," West said. "An important component of living up to those principles means taking responsibility for past mistakes, learning from them and moving forward."
The settlement requires Uber to comply with state consumer protection laws safeguarding personal information and to immediately notify authorities in case of a breach; to establish methods to protect user data stored on third-party platforms; and create strong password-protection policies. The company also will hire an outside firm to conduct an assessment of Uber's data security and implement its recommendations.
West said the commitments in the settlement coincide with physical and digital safety improvements the company recently announced. Uber hired a longtime in-house counsel as its chief privacy officer and selected a former general counsel to the National Security Agency and director of the National Counterterrorism Center as the company's chief trust and security officer.
The settlement payout will be divided among the states based on the number of drivers each has. Illinois' share is $8.5 million, said Madigan, who plans to provide $100 to each affected Uber driver in Illinois. The payout was similar to what several other states had estimated.