"Since mid-September, rapid seismic changes in consumer behavior have created the most difficult climate we've ever seen," CEO Brad Anderson was quoted as saying. "Best Buy simply can't adjust fast enough to maintain our earnings momentum for this year."
That's an extraordinary admission from a publicly traded company. Standard operating procedure in tough times is for company execs to announce to investors that they've encountered problems (product delayed, demand slowing) and how they intend to correct the problem (fire the product manager, increase advertising).
Best Buy has just announced its ship is lost at sea without a rudder, and the captain is not sure what comes next.
The timing could not be worse, since Best Buy and many other retailers earn most of their profit after Thanksgiving.
That's why Harvard Business Review editor Julia Kirby asks, Will Retail Ever Bounce Back?
Her view: Retail is going through a long overdue correction that is systemic in nature, not a short-term disaster after which all will return to normal. Her reasoning:
- Advertising has lost its power to spur demand.
- The US has more sales outlets than it needs.
- The recession will increasingly spur consumers to shift from bricks-and-mortar to online.
She invites readers to look out five years and predict the future of retailing as we know it. Give her some insights.