Pitch-Perfect Campus Visits
Tactic: Get your millennial employees out in front of their peers
Recruiting on college campuses traditionally has meant
presentations given by influential senior executives. But today’s recruits
are less impressed by suits and gray beards. “Millennials in
particular are peer influenced,” says Lisa Feldman, recruiting
director at the University of California at Berkeley’s Haas School of
Business. “They don’t automatically relate to some older
person that might have different values.”
The point people for your company’s next college
tour should be more like the millennials themselves — recent alumni
fresh into their careers who can describe what life will be like in the
trenches. Feldman and her peers suggest that your representatives discuss some unorthodox
topics along with the traditional metrics of company success. Tell the
job-seekers about your business’s positions on philanthropy and corporate
responsibility (experts testify that millennials have a soft spot for social
justice and conservation issues). Flextime policies and workplace lifestyle —
right down to what employees are expected to wear (millennials are notoriously
casual dressers) — are also important topics.
Feldman also suggests that you send a company exec along in
a supporting role to answer questions after the audience has been won over. “The
high-level VP should close the sale,” she says.
Flashier Presentations
Tactic: Ditch PowerPoint for Flash
College recruiting experts say they still see a majority of
companies attempting to woo job applicants with PowerPoint presentations. But
put yourself in the place of the YouTube crowd: That technology is prehistoric.
Consider graduating to a Flash-based presentation, which
looks a lot more like a dynamic website than a boring slideshow. Kristen
Clemmer, director of recruiting at Manhattan-based management-consulting firm
Katzenbach Partners, made the switch from PowerPoint to Flash about three years
ago. During that time her hiring efforts have shined, and the company has
exploded from a staff of 120 to more than 200. Clemmer says the Flash
presentation is not only more stimulating, but unlike the PowerPoint option it's
instantly customizable. “I’ll walk into a presentation,
read the room, and know right then if I should make my show casual or formal,”
she says. One big crowd pleaser: the two-minute videos Clemmer rolls of
Katzenbach employees describing their best and worst days on the job: “Those
are the kinds of stories that the candidates care about.”
Easy Online Job Applications
Tactic: Get rid of paper-based apps
From Ivy League schools to hourly jobs, millennials like
applying via an anonymous, digital interface. Harvard’s undergraduate
applications, which are available on the Web, were recently up nearly 20
percent over a year ago, and experts attribute some of that soaring growth to
online accessibility. Business also senses a trend: In a 2007 study, the number
of major retailers accepting online applications for hourly work rose 29
percent in just three years.
McDonald’s makes a compelling argument for the
move to electronic job applications. In a 2007 pilot program, the fast-food
empire installed computer kiosks designed to accept employee applications in 40
of its restaurants. The number of applicants at those restaurants jumped by as
much as 100 percent. At one McDonald’s in College Station, Texas, the
employee turnover rate also was reduced by more than 20 percent.
The secrets to the computers’ success? Millennials
liked that they could apply on their own time, in their everyday clothes. Plus,
the kiosks captured the attention of customers, whom McDonald’s
believes make the best employees. Finally — and surprisingly —
the millennials feel more secure applying via computer. Whereas older
generations worry about hackers and online identity thieves, millennials feel
it’s riskier to write a Social Security number on a paper application
and that could end up in the wrong hands.
Meanwhile the kiosks eliminate a lot of paperwork and filing
for company management. “I wish we had them in all our restaurants,”
says Josh Winters, a Houston-based McDonald’s area supervisor.
Work That Matters
Tactic: Connect employees to issues they care about
There’s little consensus regarding what
millennials’ attitudes are about their 401(k) plans, but they
definitely want something in addition to their salaries: that rather intangible
benefit, meaningfulness. Many experts believe that the millennials’
exposure to the 9/11 terrorist attacks has left them with an unyielding desire
to find substance in their lives, whether on the job or elsewhere. “One
student recently told me, ‘I’m not looking for an extreme
career. Instead, how do I make each day matter?’” says Lisa
Giannangeli, director of marketing for MBA admissions at the Stanford Graduate
School of Business.
Meaningfulness, of course, has many interpretations, which
means your company could adopt a local charity and still not attract a crowd of
young workers. Think instead of wooing them with what you can most naturally
offer. Deloitte, for instance, has had on-staff career coaches to help its
employees transfer within the company since 2002. Nowadays those coaches come
in handy, assuring fidgety youngsters that they can work at the same company
for 30 years while having myriad jobs, experiences, and opportunities. As for
Katzenbach Partners, the firm has long done philanthropic work — “so
now we just bring that subject up earlier in the recruiting process,”
Clemmer says.
For the kind of employees Google attracts, making a
difference means inventing a hot new application. “The goal for me at
Google?” confesses Dan Siroker, a 24-year-old associate product
manager. “I want the skills that’ll make me successful as
an entrepreneur out on my own.” While traditional companies shy away
from training employees who might fly the coop, Google puts its strongest young
recruits into management positions and gives them two years of hands-on
training as a way to attract the best and brightest.