With the failed bank now under federal control, hundreds of people lined up before dawn outside its headquarters branch in Pasadena, reports CBS Evening News correspondent Bill Whitaker.
The Federal Deposit Insurance Corporation took over IndyMac after depositors, worried about its solvency, made a massive run on the bank Friday. IndyMac, which had assets of more than $32 billion -- another victim of the mortgage mess -- flying high in 2006 on risky mortgage loans -- today being run by Uncle Sam.
As the new federal CEO was giving yet another interview, a woman in the long line fainted, Whitaker reports. On loan from FDIC, the new CEO says his biggest job is calming depositors' jitters.
"I just want to reassure people," said John Bovenzi. "Ninety-eight percent of the people who do business with the bank have less than $100,000 in their accounts. They don't have to worry about anything. Their money is completely protected."
The crowd swelled throughout the day, with customers seeking shelter from the hot sun under makeshift tents. Many waited for hours to get inside what became IndyMac Federal Bank after its takeover Friday by the Federal Deposit Insurance Corp.
"I didn't think this could happen," said Charles Tengeri, a retired school teacher who emerged from the bank with a check for $171,000 - an amount he said represented most of his savings.
"I'm glad to get anything out," he said.
Customers had been limited over the weekend to taking out funds through automated teller machines, debit card transactions and checks.
Customer Harvey Soldan spent Sunday night at a hotel near the bank so he could be among the first in line. With more than $100,000 in deposits, he anxiously waited to speak with bank officials.
"It's a question of how much we can get and how soon," Soldan said while waiting in line.
FDIC spokesman David Barr, who was stationed outside IndyMac headquarters, said it could take several years before the agency fully addresses customer claims.
"We have to completely unwind the affairs" of the bank, Barr said. "We may sell a portion to another bank, sell real estate. There may be lawsuits. There are a lot of different aspects to this."
IndyMac is the largest regulated thrift to fail and the second-largest financial institution to close in U.S. history, according to its regulator, the Office of Thrift Supervision.
IndyMac Bancorp Inc., the holding company for IndyMac Bank, had been struggling to raise capital and manage losses from bad mortgage loans.
The banking regulator transferred control of IndyMac to the FDIC because it did not think the lender could meet its depositors' demands amid a run on bank deposits by customers in recent weeks.
The FDIC insures bank deposits of up to $100,000 per depositor and up to $250,000 for funds in retirement accounts such as an IRA.
As of March 31, IndyMac had total deposits of $19.06 billion from some 275,000 deposit accounts. Of those, some 10,000 depositors had funds in excess of the insured limit, for a total of $1 billion in potentially uninsured funds, the FDIC has said.
The FDIC was telling customers with unsecured deposits that they would receive an advance dividend equal to half of the uninsured amount.
The agency plans to cover all insured deposits and then sell IndyMac assets. Customers with deposits that aren't fully insured were told to file a claim with the FDIC so they can try to recover a share of any funds left over from the sale of those assets.
Some customers might also be eligible to recoup dollar-for-dollar beyond the 100,000 limit depending on how their accounts are structured, Barr said.
On Sunday, FDIC Chairman Sheila Bair sought to reassure IndyMac customers, saying customers with uninsured funds could still receive more money after the agency sells IndyMac's assets.
Still, many IndyMac customers who rushed to the bank's offices Monday were nervous about the prospect of losing a large portion of their savings.
"This is my life savings here. I feel really horrible," said James Sherman, an IndyMac customer with more than $100,000 in the bank.
Sherman was hoping to get 50 cents on the dollar above the federally insured limit, with the remainder of his money possibly being applied to his mortgage with IndyMac.
"What do you resort to now, putting money back in the mattress?" he asked.
FDIC officials could not immediately say how many customers had shown up to the bank's 33 branches to withdraw funds. All those offices are located in Southern California.
Tengeri said he was hopeful about getting the remainder of his life savings from the bank.
"I'm keeping my fingers crossed," he said. "I have full trust in the U.S. government. It may take a little time but I'm not worried."