As part of a restructuring program, the retailer has already revamped its stores' design and modernized its merchandise. Retail consultant Candace Corlett talked to Shopping Centers Today about the twin difficulties that clothing retailers face with rebranding: hitting the correct fashion nerve and redesigning stores with panache:
If the wide-reaching repositioning is a success with both younger and older generations, the 181-year-old department store will prove that new life can be breathed into any brand, no matter how well-established.
Retailers kid themselves when they start tweaking the design. It needs to be a bold statement for people to notice, and there are lots of opportunities for department stores to make bold statements in their design and architecture. But changing the color of the signs and carpet isn't what shoppers notice. They notice wild fitting rooms and terrific lounging areas.