Last Updated Mar 17, 2008 8:15 AM EDT
As Bryant University professor Michael Roberto puts it:
Far too many senior executives at large companies become isolated in the corner office. Their professional lives involve a series of handlers -- people who take their calls, screen their email, drive them places, run errands for them, etc. They live in gated communities, travel in first class, and stay at five-star hotels.Chief executives must fight against this gravitational tug toward complacent comfortableness, Roberto says in his Harvard Online post. Here is the action list.
- Honest conversation. Talk to employees and customers sans script.
- Watch customer behavior. Forget reports -- go watch in person how customers react to your products.
- Join the front line. Get thee to an assembly line and do some real work for a day.
- Youth movement. Interact with young employees to hear first hand about new trends and different perspectives.