(CBS/AP) TACOMA, Wash. - Emergency call logs show that nearly eight minutes passed between the time a social worker called 911 to report that Josh Powell's children were in danger and when deputies were dispatched.
It reportedly took another 14 minutes for an officer to arrive on the scene. According to the logs obtained by the Associated Press Wednesday, at one point during the call, the dispatcher tells the worker, "We have to respond to emergency life-threatening situations first."
A short while later, the house burst into flames, Powell killing himself and his two young sons.
The Chicago Tribune reports authorities say the social worker's 911 call could have been handled better by the dispatcher.
The agency that runs the 911 center says it will review the matter and start a disciplinary investigation if necessary.
"At this point, we're doing a full investigation," said Tom Orr, director of the Law Enforcement Support Agency, which operates the 911 call center. "Seconds count in what we do. Lives depend on that. We get that, and we're all about trying to be the best at what we do."