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ForeSee, the global leader in customer experience analytics, today announced the launch of SessionReplay for Mobile, helping organizations see how customers are interacting with mobile sites and apps in order to quickly identify and resolve problem areas.
The latest industry awards and certifications earned by Michigan's technology-focused companies, institutions, groups and people
ForeSee, the global leader in technology-driven customer experience analytics, today announced that the Ann Arbor database and information publisher ProQuest is using ForeSee's customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe.
Monday, organizers of the Michigan Growth Capital Symposium announced the 36 companies that will be presenting at the 32nd annual conference.
DuoSecurity, a cloud-based two-factor authentication company, announced that Paducah, Ky.-based Computer Services Inc. (OTCQX: CSVI) has selected Duo two-factor authentication for its online banking platform.
The franchise software developer Servant Systems has added new software features to the Molly Maid Customer Care System it originally developed in 1992 for the residential home cleaning service franchise.
Alcohol is a suspected factor in the incident, police said, adding neither was wearing a seatbelt.
Add taking a drink of water straight from the garden hose to the list of traditional activities that it turns out might be hazardous.
The customer satisfaction analytics firm ForeSee Monday announced the Word of Mouth Index, intended as a successor to the Net Promoter Score as the de facto standard for measuring customer loyalty.
ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
They used to say that you didn't want to see how they make sausage. Apparently Domino's Pizza is much more confident about the process used to make its pizzas, at least at one of its 10,300 stores.
The American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.
U.S. Sen. Carl Levin leads the invited guests for a dedication ceremony Tuesday at 11 a.m. for Merit Network Inc.'s new fiber optic cable in communities on either side of the Mackinac Bridge, Mackinaw City and St. Ignace.
University of Michigan police are asking for the public's help in finding a man accused of sexually assaulting a woman on campus.
The Ann Arbor biotech firm Esperion Therapeutics Inc. announced that it has completed a $33 million preferred stock financing led by new investor Longitude Capital.
It's not just the uninsured who use the emergency room for non-urgent healthcare. According to a new study from Truven Health Analytics of Ann Arbor, 71 percent of emergency room visits made by patients with employer-sponsored insurance coverage aren't serious enough to merit immediate attention in the ER.
CIMdata Inc., the Ann Arbor-based PLM strategic management consulting and research firm, Thursday announced its strategic role in Embraer's next generation PLM initiative.
The latest meeting and event notices from Michigan's technology-focused companies, institutions and groups.
The latest industry awards and certifications earned by Michigan's technology-focused companies, institutions and groups
IROA Technologies LLC (formerly known as NextGen Metabolomics Inc.) Wednesday announced the closing of a Series A equity financing round to continue the company's strong commercial and operational growth.
LLamasoft, a global provider of supply chain design software, announced the featured keynote speakers for its upcoming SummerCon 2013 conference on supply chain design.
A Washtenaw County man who uses his car to spread an anti-abortion message is suing the city of Ann Arbor and its police chief over what he says is the violation of his free-speech rights.
Michigan and Michigan State fans have something new to argue about!
NanoBio Corp. Tuesday said that it is presenting new data demonstrating positive pre-clinical results for its intramuscular respiratory syncytial virus vaccine at the National Foundation for Infectious Diseases 16th Annual Conference on Vaccine Research.
IDG's Computerworld Honors Program has announced Merit Network Inc. as a 2013 Laureate in recognition of its Rural Education Anchor Community Health care – Michigan Middle Mile Collaborative project.
Authorities say officers spotted nearly a dozen empty bottles and one partially full bottle on the car's passenger side.
The road commission says it is investigating the incident and confirmed that the person driving the truck is an employee.
Police Chief Issa Shahin issued a statement on Thursday, saying that teen takeovers and reckless driving will not be tolerated, as they pose safety hazards for both participants and the neighborhoods where they occur.
An experimental fentanyl vaccine that has spent years in development is now entering a new phase, offering new hope in the fight against the nation's ongoing overdose epidemic.
The FBI has arrested a Macomb County, Michigan, man accused of violating federal gun laws and possessing a rifle with a written phrase once said by the Oxford High School shooter.
Nessel said the decision came after her office and the city filed a lawsuit, arguing that Romulus was not an "appropriate place of detention for numerous reasons."
More than 100 people showed up for a party in the 300 block of Westchester Way on June 13.
One man is dead, and four juveniles were arrested after an early-morning police chase ended in a deadly crash near the Warren-Detroit border.
William Smith was sentenced in April 2025 to 19 years in prison, followed by three years of supervised release.
Authorities say officers spotted nearly a dozen empty bottles and one partially full bottle on the car's passenger side.
According to AAA, the average cost of gas statewide sits at $4.07.
Ford is recalling more than 250,000 vehicles that were incorrectly repaired under a previous recall meant to fix a problem that caused the engine to stall while driving, according to the National Highway Traffic and Safety Administration.
The United Auto Workers announced on Wednesday a tentative agreement with American Axle in Three Rivers, Michigan, ending a 10-day strike.
American Axle, which is headquartered in Detroit, is a Tier 1 supplier to General Motors. UAW members have launched a strike at its Three Rivers site.
The UAW became known for fighting for higher wages, improved benefits and safer working conditions for workers across the auto industry.
Luke Skywalker's lightsaber from the "Star Wars" sequel "The Empire Strikes Back" is expected to sell for at least $1 million at an upcoming auction.
Rio de Janeiro's Military Fire Department said one of the helicopters crashed in the parking lot of a car dealership, where several electric vehicles were parked, igniting a fire.
A well-known jazz club in Detroit is hitting a new high note. After going dark in May for renovations, Baker's Keyboard Lounge is reopening to the public.
The United States is co-hosting the World Cup for the first time in more than 30 years, and organizations and businesses in Metro Detroit are making sure sports fans have a place to watch the competition.
The project, called "The Stories of Us," invites communities across the country to reflect on their past, present, and future.
An experimental fentanyl vaccine that has spent years in development is now entering a new phase, offering new hope in the fight against the nation's ongoing overdose epidemic.
Nessel said the decision came after her office and the city filed a lawsuit, arguing that Romulus was not an "appropriate place of detention for numerous reasons."
The Supreme Court on Thursday ruled in favor of a Texas man who challenged a federal law that bars certain drug users from having firearms.
The national average for a gallon of regular gas in the U.S. drops to $3.99, the lowest since March 30.
Tornadoes were reported in Illinois, Iowa and several other states Wednesday as severe weather slammed a large swath of the Midwest and Southeast.
An experimental fentanyl vaccine that has spent years in development is now entering a new phase, offering new hope in the fight against the nation's ongoing overdose epidemic.
A second mosquito-borne virus has been detected in West Michigan's Kent County, local health officials said.
The Michigan Department of Agriculture and Rural Development says it will be implementing new animal import requirements after the flesh-eating New World screwworm was detected in the U.S.
Following claims of toxic mold at the Women's Huron Valley Correctional Facility, the Michigan Department of Corrections says testing did not show "evidence of systemic black or toxic mold conditions."
The victim may have had a medical emergency before the vehicle went underwater, Grand Blanc Township police said.
The Detroit Tigers were without two players in a 4-2 loss to the Houston Astros on Wednesday, missing outfielder Wenceel Perez due to a freak accident and second baseman Gleyber Torres with an oblique strain.
PWHL Detroit was in full swing on Wednesday for the 2026 draft, selecting six players, including a Michigan native.
Jeremy Peña homered and had an RBI single, Peter Lambert allowed just one run on two hits and the Houston Astros beat the Detroit Tigers 4-2.
A Little League in Ypsilanti, Michigan, was struck with field vandalism and the danger of closing. Now, thanks to the community and a popular social media influencer, the league is thriving.
What have only been renderings so far now jump off the page with the first 3D model of DCFC's future home.
We're in the throes of the 100 most dangerous driving days of the year as more folks take to the road for vacations.
Four leaders appear in one-on-one conversations on CBS Detroit's Michigan Matters this Sunday to discuss their political futures and the road ahead in the 2026 midterms.
Bob Riney, president and CEO of Henry Ford Health, headlines Michigan Matters this Sunday, along with three other community champions who discuss important issues dissected at the Mackinac Policy Conference.
It's the fourth year the Detroit Grand Prix has been on the streets of the Motor City after moving from Belle Isle.
This week on Michigan Matters, the roundtable talks about the governor's race and the impact of former Detroit Mayor Mike Duggan.
A new retail experience is opening in the heart of downtown Detroit.
A White House spokesperson says Vice President JD Vance was no longer traveling to Switzerland, saying plans for the upcoming talks to end the war have not been finalized and that the U.S. delegation has been prepared to depart at the first available opportunity.
Sunny skies will wrap up our week with some rain chances at times this weekend.
Plans to convert a Romulus, Michigan, warehouse into an Immigration and Customs Enforcement detention center have slowed after Michigan Attorney General Dana Nessel said the agency abandoned the project following a lawsuit.
Authorities in Detroit are searching for a suspect in connection with an arson at a vacant home on the city's west side.