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At least 6 families sue Character.AI

At least six American families are suing Character.AI, its co-founders and Google over the role its chatbot allegedly played in encouraging their children to take their own lives. Ian Krietzberg, AI correspondent for Puck News, joined CBS News to discuss.
Dec 8, 2025 (03:41)

TRANSCRIPT FOR: “AT LEAST 6 FAMILIES SUE CHARACTER.AI OVER CHATBOT'S ALLEGED ROLE IN CHILDREN'S DEATHS”

LINDSEY REISER:
00:02:37

But you say that people have a tendency to treat these chatbots not like they're machines. I mean, these companies, they're trying to make them more human like with the voices and the inflections. Absolutely. It's been a really interesting thing to watch because we've known for decades that humans in general, not just kids, have this tendency to very easily attribute human-like qualities to nonhuman things and in chatbots, even very basic chatbots. And for a long time, Character, like these other chatbots that are still out there, that's what it did. Now, Character still does that. Their latest push was to kind of get away from that because they've seen, I guess, the results of that in all of these lawsuits where, yeah, this is a thing that happens. This is how people react to this thing. And, in some cases, these are the results that we see.

LINDSEY REISER:
00:03:35

OK, Ian Krietzberg, we'll have to leave it there. Thank you for your reporting and for coming on. Yeah, thank you.

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