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Airlines change their policies in wake of recent PR turbulence

A surge in holiday air travel this weekend comes as airlines are making changes to their policies in the wake of a bad month. Last week, Delta canceled more than 4,000 flights due to storms, stranding customers and costing the airline $125 million. United faced a firestorm of criticism after violently removing a passenger from an overbooked flight. Kris Van Cleave has more.
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